论文信息 - A BENCHMARKING FRAMEWORK FOR QUALITY IMPROVEMENT

A BENCHMARKING FRAMEWORK FOR QUALITY IMPROVEMENT

In this article, we suggest that the framework required to support quality improvement is composed of three interdependent levels: the strategic level, the operational level, and the tactical level. We discuss example strategies that have been used suc..

John R. English | G. Don Taylor | G. Taylor | J. English

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