Relationship outcomes of perceived ethical sales behavior: the customer's perspective

[1]  Chester A. Insko,et al.  Theories of attitude change , 1967 .

[2]  R. Oliver.  A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions , 1980 .

[3]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[4]  R. Bagozzi,et al.  Representing and testing organizational theories: A holistic construal. , 1982 .

[5]  James C. Anderson,et al.  STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .

[6]  R. Bagozzi,et al.  On the evaluation of structural equation models , 1988 .

[7]  J. E. Swan,et al.  Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach. , 1989 .

[8]  Lawrence A. Crosby,et al.  Relationship Quality in Services Selling: An Interpersonal Influence Perspective: , 1990 .

[9]  T. S. Robertson,et al.  Handbook of Consumer Behavior , 1990 .

[10]  Alan J. Dubinsky,et al.  A Cross-National Investigation of Industrial Salespeople's Ethical Perceptions , 1991 .

[11]  Fred W. Morgan,et al.  Legal Dimensions of Salespersons' Statements: A Review and Managerial Suggestions , 1991 .

[12]  J. E. Swan,et al.  Influence of buyer ethics and salesperson behavior on intention to choose a supplier , 1991 .

[13]  C. Grönroos.  Service Management and Marketing: Managing the Moments of Truth in Service Competition , 1992 .

[14]  G. Zaltman,et al.  Factors affecting trust in market research relationships. , 1993 .

[15]  Patrick E. Murphy,et al.  Ethical and Legal Foundations of Relational Marketing Exchanges , 1993 .

[16]  Erin Anderson,et al.  Control System and Task Environment Effects on Ethical Judgment: An Exploratory Study of Industrial Salespeople , 1993 .

[17]  Patrick E. Murphy,et al.  Ethical and legal foundations of relational marketing exchanges”, Journal of Marketing, . , 1993 .

[18]  Barry A. Wray,et al.  Using Neural Network Analysis to Evaluate Buyer‐Seller Relationships , 1994 .

[19]  Shankar Ganesan.  Determinants of Long-Term Orientation in Buyer-Seller Relationships , 1994 .

[20]  S. Hunt,et al.  The Commitment-Trust Theory of Relationship Marketing , 1994 .

[21]  K. Reynolds,et al.  Customer-sales associate retail relationships , 1996 .

[22]  Gerrard Macintosh,et al.  Retail relationships and store loyalty: A multi-level perspective , 1997 .

[23]  R. Ramsey,et al.  Listening to your customers: The impact of perceived salesperson listening behavior on relationship outcomes , 1997 .

[24]  Charles Futrell.  Fundamentals of Selling: Customers for Life , 1998 .

[25]  Mark S. Johnson,et al.  The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships , 1999 .

[26]  James G. Maxham,et al.  Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees , 2000 .

[27]  T. Brashear,et al.  Development and validation of scales to measure attitudes influencing monetary donations to charitable organizations , 2000 .

[28]  Linda Ferrell,et al.  Consumers' trust of salesperson and manufacturer: an empirical study , 2001 .

[29]  G. Odekerken-Schröder,et al.  Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration , 2001 .