A Stakeholder-centric Approach to Information Systems Design

This paper builds on a case study in the Swedish public sector to illustrate a pragmatic view of design, characterized by a focus on stakeholders and social action. This view of design proposes a synthesis of a workpractice diagnosis to gain thorough understanding of business needs and prepare for organizational change, prototyping to design IT systems that are usable for all, and agile values in construction to embrace change throughout the design process. It is argued that information systems design is typically based on a narrow view of users in an intra- organizational setting, while in reality there is a need to include a wide spectrum of stakeholders in IT-enabled change, in order to build usable systems creating value across both organizational and technical borders.

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