Teaching Systems Development: A Compelling Case for Integrating the SDLC with the ITSM Lifecycle

This paper raises awareness of industry's move to blend ITSM lifecycle concepts with the systems development lifecycle to foster collaboration between the silos of systems development and IT operations. Academia has an important role in integrating ITSM into traditional systems development coursework. The case of systems development is used to illustrate the types of IT service management concepts and models that can be introduced into current systems development offerings to support the focus on IT services being called for by industry today.

[1]  John W. Satzinger,et al.  Analysis and Design in the IS Curriculum: Taking it to the Next Level , 2007, Commun. Assoc. Inf. Syst..

[2]  James Martin,et al.  Information engineering , 1981 .

[3]  Mark W. Johnson,et al.  Evolving standards for IT service management , 2007, IBM Syst. J..

[4]  Philippe Kruchten,et al.  The Rational Unified Process: An Introduction , 1998 .

[5]  Sue Conger,et al.  Confusion in the Ranks: IT Service Management Practice and Terminology , 2009, Inf. Syst. Manag..

[6]  Craig Larman,et al.  Agile and Iterative Development: A Manager's Guide , 2003 .

[7]  John W. Satzinger,et al.  Integrating SDLC and ITSM to 'Servitize' Systems Development , 2009, AMCIS.

[8]  Aileen Cater-Steel,et al.  IT Service Departments Struggle to Adopt a Service-Oriented Philosophy , 2009, Int. J. Inf. Syst. Serv. Sect..

[9]  John W. Satzinger,et al.  Contemporary Approaches and Techniques for the Systems Analyst , 2006, J. Inf. Syst. Educ..

[10]  Sue Conger,et al.  Information technology service management: an emerging area for academic research and pedagogical development , 2007, SIGMIS CPR '07.

[11]  Tony Holden,et al.  SYSTEMS DEVELOPMENT METHODOLOGIES: A KNOWLEDGE PERSPECTIVE , 2006 .

[12]  Steven L. Alter.  The Work System Method: Progress to Date, Extensions Related to Service Concepts and Challenges for the Future , 2009, AMCIS.

[13]  Vallabh Sambamurthy,et al.  Editorial Notes - The Growth of Interest in Services Management: Opportunities for Information Systems Scholars , 2006, Inf. Syst. Res..

[14]  Steven L. Alter,et al.  The Work System Method: Connecting People, Processes, and IT for Business Results , 2006 .

[15]  Aileen Cater-Steel,et al.  Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study , 2009, Inf. Syst. Manag..

[16]  Sue Conger,et al.  Information Technology Service Management and Opportunities for Information Systems Curricula , 2009, Int. J. Inf. Syst. Serv. Sect..

[17]  Guy Fitzgerald,et al.  Where now for development methodologies? , 2003, CACM.

[18]  Sue Conger,et al.  Service Management in Operations , 2008, AMCIS.

[19]  Aileen Cater-Steel,et al.  Transforming IT service management - the ITIL impact , 2006 .