Understanding distributed collaboration in emergency animal disease response

There is an increasing interest in CSCW systems for supporting emergency and crisis management. In this paper we explore work practices in emergency animal disease management focusing on the high-level analysis and decision making of the Australian Consultative Committee for Emergency Animal Disease (CCEAD) - a geographically distributed committee established to recommend action plans during animal disease outbreak. Our findings explore the ways in which they currently share and analyse information together, focusing in particular on their teleconferencing mediated meetings. Our findings highlight factors relating to the time pressure of the task, diverse configuration of the group and asymmetrical settings and how these influence the groups information sharing and communication. We use the findings to discuss implications for collaboration technologies that could support the group and broader implications for similarly structured work groups.

[1]  Jonas Landgren,et al.  A study of emergency response work: patterns of mobile phone interaction , 2007, CHI.

[2]  Sophia B. Liu,et al.  Citizen communications in crisis: anticipating a future of ICT-supported public participation , 2007, CHI.

[3]  John R. Harrald,et al.  Shared Situational Awareness in Emergency Management Mitigation and Response , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[4]  Claus Bossen,et al.  Mobility Work: The Spatial Dimension of Collaboration at a Hospital , 2005, Computer Supported Cooperative Work (CSCW).

[5]  Leysia Palen,et al.  Participatory design in emergency medical service: designing for future practice , 2006, CHI.

[6]  David Mendonça,et al.  Collaborative adhocracies and mix-and-match technologies in emergency management , 2007, Commun. ACM.

[7]  Morten Kyng,et al.  Challenges in designing interactive systems for emergency response , 2006, DIS '06.

[8]  Tom Rodden,et al.  Moving out from the control room: ethnography in system design , 1994, CSCW '94.

[9]  Dave W. Randall,et al.  Ambiguities, Awareness and Economy: A Study of Emergency Service Work , 2002, CSCW '02.

[10]  Kjeld Schmidt,et al.  Taking CSCW Seriously: Supporting Articulation Work * , 1992 .

[11]  James A. Landay,et al.  Ubiquitous computing for firefighters: field studies and prototypes of large displays for incident command , 2004, CHI '04.

[12]  Richard Bentley,et al.  Ethnographically-informed systems design for air traffic control , 1992, CSCW '92.

[13]  Irina Shklovski,et al.  Finding community through information and communication technology in disaster response , 2008, CSCW.

[14]  Gunnar Stevens,et al.  Handy navigation in ever-changing spaces: an ethnographic study of firefighting practices , 2008, DIS '08.

[15]  Giorgio De Michelis,et al.  Supporting configurability in a mixed-media environment for design students , 2004, Personal and Ubiquitous Computing.

[16]  William W. Gaver The affordances of media spaces for collaboration , 1992, CSCW '92.

[17]  Madhu C. Reddy,et al.  Coordinating heterogeneous work: Information and representation in medical care , 2001, ECSCW.

[18]  Gloria Mark,et al.  Group-to-Group Distance Collaboration: Examining the "Space Between" , 2003, ECSCW.

[19]  Luca Chittaro,et al.  Hci for emergencies , 2008, CHI Extended Abstracts.

[20]  Rajeev Sharma,et al.  GeoCollaborative crisis management: designing technologies to meet real-world needs , 2006, DG.O.

[21]  Christian Heath,et al.  Collaboration and controlCrisis management and multimedia technology in London Underground Line Control Rooms , 1992, Computer Supported Cooperative Work (CSCW).

[22]  Amy Voida,et al.  Asymmetry in media spaces , 2008, CSCW.

[23]  B. S. Manoj,et al.  Communication challenges in emergency response , 2007, Commun. ACM.

[24]  Paul Dourish,et al.  Re-space-ing place: "place" and "space" ten years on , 2006, CSCW '06.

[25]  Robin R. Murphy,et al.  Human-robot interaction in rescue robotics , 2004, IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews).