Agility and innovation through QFD: an endeavour through agile ITQFD technique

Modern organisations are searching for techniques that would combine quality, innovation and agility to face the highly intensified global competition. In order to fulfil this need, a technique named as agile Innovative Total QFD (agile ITQFD) is proposed in this paper. A research work was carried out in which agile ITQFD was subjected to implementation study in an electronics switch manufacturing company. A major portion of this implementation study involving two switches is presented in this paper. Finally, a feedback on agile ITQFD was gathered from the team members who participated in this implementation study. Their reactions indicated the practical feasibility of agile ITQFD technique. The details of this research work are presented in this paper. A roadmap for successful deployment of agile ITQFD technique is also proposed in this paper.

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