Washing machine information interaction system and interaction method

The invention relates to a washing machine information interaction system and interaction method. The washing machine information interaction system includes an interaction platform which is used for providing an interface of interaction information of a user and a washing machine manufacturer, a two-dimension code tag which is arranged on an accessory of a washing machine and carries the address information of the interaction platform, a mobile terminal which scans the two-dimension code tag to obtain the address information and obtains the interaction information according to the address information, and a server which is associated with the interaction platform and receives the interaction information inputted by the washing machine manufacturer and provides the interaction information for the user through the interaction platform. With the washing machine information interaction system and interaction method of the invention adopted, information interaction between the user and the washing machine manufacturer can be realized.