Energising the Organisation: A New Agenda for Business Excellence

This paper challenges a concurrent perception that total quality is a management fad and being replaced by business excellence, and suggests that quality is and will be a coherent part of, and a fundamental way to business excellence. This paper further proposes that quality management will move to a higher platform: creative quality, which will be the only sustaining competitive advantage in the future hyper‐dynamic business world. By elaborating the characteristics and reflexes in connection to the attainment of creative quality, this paper presents a new agenda for business excellence.

[1]  G. R. Oldham,et al.  Employee Creativity: Personal and Contextual Factors at Work , 1996 .

[2]  Frances M. Hill.  En route to TQM: organizational learning through quality circles , 1997 .

[3]  W. Kim,et al.  Creating new market space. , 1999, Harvard business review.

[4]  P. Drucker.  Post-Capitalist Society , 1993 .

[5]  Samuel K. M. Ho.  TQM : integrated approach : implementing total quality through Japanese 5-S and ISO 9000 , 1995 .

[6]  Robert E. Cole,et al.  Learning from the Quality Movement: What Did and Didn't Happen and Why? , 1998 .

[7]  Edgar H. Schein,et al.  Empowerment, coercive persuasion and organizational learning: do they connect? , 1999 .

[8]  Udo Nabitz,et al.  EFQM's new excellence model , 1999 .

[9]  Philip B. Crosby,et al.  Quality Is Free: The Art of Making Quality Certain , 1979 .

[10]  Armand V. Feigenbaum,et al.  Total quality control , 1961 .

[11]  Robert K. Kazanjian,et al.  Multilevel Theorizing about Creativity in Organizations: A Sensemaking Perspective , 1999 .

[12]  William A. Kahn.  Psychological Conditions of Personal Engagement and Disengagement at Work , 1990 .

[13]  W. Arthur,et al.  Increasing returns and the new world of business. , 1996, Harvard business review.

[14]  Robert E. Cole,et al.  Managing Quality Fads: How American Business Learned to Play the Quality Game , 1999 .

[15]  Renée Mauborgne,et al.  Strategy, Value Innovation, and the Knowledge Economy , 1999 .

[16]  Gerald F. Smith.  The meaning of quality , 1993 .

[17]  B. Dale,et al.  Total Quality Management: Is it a Fad, Fashion, or Fit? , 2000 .

[18]  J. Harriss,et al.  “Japanization”: Context and culture in the Indonesian automotive industry , 1995 .

[19]  James R. Evans.  Creative Thinking in the Decision and Management Sciences , 1991 .

[20]  Monika Lumsdaine,et al.  Creative Problem Solving: Thinking Skills for a Changing World , 1994 .