A New Perspective on UX: The Indirect User Experience

Computer systems are first and foremost designed for single users in traditional desktop situations. The needs of the indirect users, those who are not using the system directly but are yet affected by it, are often overlooked. Based on empirical findings from two usability evaluations in a hospital simulator with physicians and patient actors, this paper discusses how changes in user interface can affect both the user experience of the primary user and that of the indirect user. Finally, it discusses implications for designing for the indirect user