Conceptual Frameworks of Individual Work Performance: A Systematic Review

Objective:Individual work performance is differently conceptualized and operationalized in different disciplines. The aim of the current review was twofold: (1) identifying conceptual frameworks of individual work performance and (2) integrating these to reach a heuristic conceptual framework. Methods:A systematic review was conducted in medical, psychological, and management databases. Studies were selected independently by two researchers and included when they presented a conceptual framework of individual work performance. Results:A total of 17 generic frameworks (applying across occupations) and 18 job-specific frameworks (applying to specific occupations) were identified. Dimensions frequently used to describe individual work performance were task performance, contextual performance, counterproductive work behavior, and adaptive performance. Conclusion:On the basis of the literature, a heuristic conceptual framework of individual work performance was proposed. This framework can serve as a theoretical basis for future research and practice.

[1]  James Kemp Ellington.  Systematic Sources of Variance in Supervisory Job Performance Ratings: A Multilevel Analysis of Between-Rater and Between-Context Variance , 2006 .

[2]  Paul E. Spector,et al.  Theorizing about the deviant citizen: An attributional explanation of the interplay of organizational citizenship and counterproductive work behavior ☆ , 2010 .

[3]  E. Pulakos,et al.  Adaptability in the workplace: development of a taxonomy of adaptive performance. , 2000, The Journal of applied psychology.

[4]  D. Edington,et al.  The Cost and Impact of Health Conditions on Presenteeism to Employers , 2012, PharmacoEconomics.

[5]  W. Borman,et al.  Expanding the Criterion Domain to Include Elements of Contextual Performance , 1993 .

[6]  M. Rotundo.  The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: a policy-capturing approach. , 2002, The Journal of applied psychology.

[7]  Beryl Hesketh,et al.  Construct‐oriented Biodata: Capturing Change‐related and Contextually Relevant Future Performance , 1999 .

[8]  Sabine Sonnentag,et al.  A Look Back to Move Ahead: New Directions for Research on Proactive Performance and Other Discretionary Work Behaviours , 2010 .

[9]  Murray R. Barrick,et al.  Personality and Performance at the Beginning of the New Millennium: What Do We Know and Where Do We Go Next? , 2001 .

[10]  Winston Bennett,et al.  Performance Measurement : Current Perspectives and Future Challenges , 2006 .

[11]  Winston Bennett,et al.  General Models of Job Performance: Theory and Practice. , 2006 .

[12]  In-Sue Oh,et al.  INCREMENTAL VALIDITY OF PERCEPTUAL SPEED AND ACCURACY OVER GENERAL MENTAL ABILITY , 2008 .

[13]  John P. Campbell,et al.  MODELING JOB PERFORMANCE IN A POPULATION OF JOBS , 1990 .

[14]  David A. Waldman,et al.  THE CONTRIBUTIONS OF TOTAL QUALITY MANAGEMENT TO A THEORY OF WORK PERFORMANCE , 1994 .

[15]  J. Conway,et al.  Distinguishing contextual performance from task performance for managerial jobs. , 1999 .

[16]  Kan Shi,et al.  Construct of job performance: Evidence from Chinese military soldiers , 2008 .

[17]  Walter C. Borman,et al.  The Development of an Integrated Performance Category System for Supervisory Jobs in the U.S. Navy , 2004 .

[18]  John P. Meriac,et al.  Expanding the criterion domain? A quantitative review of the OCB literature. , 2007, The Journal of applied psychology.

[19]  James R. Van Scotter,et al.  Interpersonal facilitation and job dedication as separate facets of contextual performance. , 1996 .

[20]  Karen A. Jehn,et al.  Differential effects of strain on two forms of work performance: individual employee sales and creativity , 2002 .

[21]  W. Borman,et al.  Predicting Adaptive Performance: Further Tests of a Model of Adaptability , 2002 .

[22]  Donald B. Fedor,et al.  Development and field test of a feedback seeking, self-efficacy, and goal setting model of work performance , 2001 .

[23]  Erin Rae Fluegge.  Who put the fun in functional? Fun at work and its effects on job performance , 2008 .

[24]  J W Hedge,et al.  Personnel selection. , 1997, Annual review of psychology.

[25]  John P. Campbell,et al.  Modeling the performance prediction problem in industrial and organizational psychology. , 1990 .

[26]  Elaine D. Pulakos,et al.  Adaptability in the Workplace: Selecting an Adaptive Workforce , 2006 .

[27]  Fred A. Mael,et al.  Development of a Model and Measure of Process-Oriented Quality of Care for Substance Abuse Treatment , 2009, The Journal of Behavioral Health Services & Research.

[28]  G. Pransky,et al.  The Association of Medical Conditions and Presenteeism , 2004, Journal of occupational and environmental medicine.

[29]  H. Allen,et al.  Using Routinely Collected Data to Augment the Management of Health and Productivity Loss , 2008, Journal of occupational and environmental medicine.

[30]  John P. Campbell,et al.  Exploring the Limits in Personnel Selection and Classification , 2001 .

[31]  Donald R. Lichtenstein,et al.  The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance , 2008, Mark. Sci..

[32]  R. Bies,et al.  Organizational Citizenship Behavior: The Good Soldier Syndrome , 1989 .

[33]  W. Borman,et al.  A Theory of Individual Differences in Task and Contextual Performance , 1997 .

[34]  Brent A. Scott,et al.  Trust, trustworthiness, and trust propensity: a meta-analytic test of their unique relationships with risk taking and job performance. , 2007, The Journal of applied psychology.

[35]  A. Erez,et al.  The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis. , 2002, The Journal of applied psychology.

[36]  Nerina L Jimmieson,et al.  Distinguishing between task and contextual performance for nurses: development of a job performance scale. , 2007, Journal of advanced nursing.

[37]  R. Escorpizo.  Understanding work productivity and its application to work-related musculoskeletal disorders , 2008 .

[38]  J. Conway,et al.  Additional Construct Validity Evidence for the Task/Contextual Performance Distinction , 1996 .

[39]  C. Viswesvaran,et al.  Modeling Job Performance: Is There a General Factor? , 1993 .

[40]  Eric Alan Surface,et al.  An Integration of the Training Evaluation and Job Performance Modeling Literatures : Confirming be Know do With United States Army Special Forces Training Data , 2004 .

[41]  John P. Campbell.  ALTERNATIVE MODELS OF JOB PERFORMANCE AND THEIR IMPLICATIONS FOR SELECTION AND CLASSIFICATION , 2013 .

[42]  Robert N. Kilcullen,et al.  Capturing Interpersonal Performance in a Latent Performance Model , 2007 .

[43]  Donna C. Chan.  Core competencies and performance management in Canadian public libraries , 2006 .

[44]  Walter C. Borman,et al.  Personality predictors of citizenship performance , 2001 .

[45]  Richard D. Arvey,et al.  A test of expectancy theory in a field setting using female clerical employees , 1973 .

[46]  Chockalingam Viswesvaran,et al.  Perspectives on Models of Job Performance , 2000 .

[47]  Hui Wang,et al.  Leader-member exchange, employee performance, and work outcomes: an empirical study in the Chinese context , 2008 .

[48]  A. H. Fischer,et al.  The Managerial Performance Implications of a Developmental Assessment Center Process , 1995 .

[49]  R. Dalal.  A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. , 2005, The Journal of applied psychology.

[50]  Glenn Martin Tarullo.  Making Outdoor Experiential Training Work. , 1992 .

[51]  Rachel Mosher Henke,et al.  What Does Research Tell Us About Depression, Job Performance, and Work Productivity? , 2008, Journal of occupational and environmental medicine.

[52]  Kevin R. Murphy,et al.  Dimensions of Job Performance , 1988 .

[53]  James Jiambalvo,et al.  Performance Evaluation And Directed Job Effort - Model Development And Analysis In A Cpa Firm Setting , 1979 .

[54]  Chockalingam Viswesvaran,et al.  Is there a general factor in ratings of job performance? A meta-analytic framework for disentangling substantive and error influences. , 2005, The Journal of applied psychology.

[55]  William L. Farmer,et al.  Current Directions and Issues in Personnel Selection and Classification , 2003 .

[56]  Charles E. Lance,et al.  Specification of the criterion construct space: An application of hierarchical confirmatory factor analysis. , 1992 .

[57]  Anthony R. Wheeler,et al.  Clarifying the relationship between organizational commitment and job performance: extending the conservation of resources model , 2008 .

[58]  Daniel B. Felker,et al.  Development of multiple job performance measures in a representative sample of jobs. , 1990 .

[59]  David J. Hand,et al.  Causal variables, indicator variables and measurement scales: an example from quality of life , 2002 .

[60]  R. Arvey,et al.  Performance evaluation in work settings. , 1998, Annual review of psychology.

[61]  Walter C. Borman,et al.  More Progress Toward a Taxonomy of Managerial Performance Requirements , 1993 .

[62]  T. Judge,et al.  The job satisfaction-job performance relationship: a qualitative and quantitative review. , 2001, Psychological bulletin.

[63]  Chockalingam Viswesvaran,et al.  Assessment of Individual Job Performance: A Review of the past Century and a Look Ahead , 2001 .

[64]  Paul R. Sackett,et al.  The Structure of Counterproductive Work Behaviors: Dimensionality and Relationships with Facets of Job Performance , 2002 .

[65]  S. T. Hunt,et al.  GENERIC WORK BEHAVIOR: AN INVESTIGATION INTO THE DIMENSIONS OF ENTRY-LEVEL, HOURLY JOB PERFORMANCE , 1996 .

[66]  C. Evans,et al.  Health and Work Productivity Assessment: State of the Art or State of Flux? , 2004, Journal of occupational and environmental medicine.

[67]  Willem Verbeke,et al.  Using the job demands‐resources model to predict burnout and performance , 2004 .

[68]  P. Tugwell,et al.  Measuring Worker Productivity: Frameworks and Measures , 2009, The Journal of Rheumatology.

[69]  S. Parker,et al.  A new model of work role performance: Positive behavior in uncertain and interdependent contexts , 2007 .

[70]  R. Tett,et al.  Development and Content Validation of a "Hyperdimensional" Taxonomy of Managerial Competence , 2000 .