Consumers in Health Care: The Burden of Choice

Acknowledgments This report was prepared by a project team assembled and managed by Shaller Consulting under contract to the California HealthCare Foundation. Members of the team include Shaller Consulting is a health policy analysis and management consulting practice based in Stillwater, Minnesota. Shaller Consulting provides education and technical assistance to national, state, and local health care coalitions, purchasing groups, and provider organizations in their efforts to measure and improve health care quality. The California HealthCare Foundation, based in Oakland, is an independent philanthropy committed to improving California's healthcare delivery and financing systems. Formed in 1996, our goal is to ensure that all Californians have access to affordable, quality health care. For more information about CHCF, visit us online at

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