A Generic Framework of Managing Quality Improvement: Theory and Practice
暂无分享,去创建一个
[1] B. Bass. LEADERSHIP AND PERFORMANCE BEYOND EXPECTATIONS , 1985 .
[2] Douglas K. Macbeth. Advanced Manufacturing: Strategy and Management , 1989 .
[3] Philip Atkinson,et al. Creating Cultural Change , 1990 .
[4] D. Garvin. How the Baldrige Award really works. , 1991, Harvard business review.
[5] Barrie Dale,et al. The introduction and development of a quality improvement process: a study , 1991 .
[6] J. Kotter. A force for change : how leadership differs from management , 1990 .
[8] P. Crosby,et al. Does the Baldrige Award really work? , 1992, Harvard business review.
[9] Barrie Dale,et al. MANAGING QUALITY IMPROVEMENT IN FINANCIAL SERVICES - A FRAMEWORK AND CASE-STUDY , 1993 .