An evaluation of input and output of expert systems for selection of material handling equipment

Purpose – The purpose of this paper is to evaluate expert systems (ES) for selection of material handling (MH) equipment on their use of information and generation of equipment, and provide guidelines that can enhance developing them in the future. Design/methodology/approach – Data envelopment analysis (DEA) is used to evaluate efficiency of ES on their use of information and generation of equipment. Characteristics of benchmark ES are identified to serve as guidelines in developing future ES. Findings – Results of DEA indicate that most ES use a large amount of information that does not commensurate with the number and variety of equipment they generate. Research limitations/implications – The ideal MH equipment for a situation is not known whether it is selected by ES or other procedures. Therefore, this study focusses on efficiency of ES in using information to generate MH equipment without regard to whether ES produce the right equipment for a situation or not. Practical implications – Developers of ...

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