Product return and logistics knowledge: Influence on performance of the firm

Survey data on reverse logistics processes from 284 Spanish firms are used to test a structural model that analyzes the importance of returned materials and the creation of logistics knowledge within processes of reverse logistics and their effects on organizational performance. The results show that the cost of reverse logistics and the value of returns were found to be positively related to reverse logistics activities. Further, their proper management and the creation of logistics knowledge that improves organizational performance.

[1]  Festus O. Olorunniwo,et al.  Information sharing and collaboration practices in reverse logistics , 2010 .

[2]  T. Douglas,et al.  Total Quality Management Implementation and Competitive Advantage: The Role of Structural Control and Exploration , 2001 .

[3]  Kenneth A. Bollen,et al.  Structural Equations with Latent Variables , 1989 .

[4]  So Young Sohn,et al.  An Air Force Logistics Management Index for effective aircraft operation , 2008 .

[5]  Gregory G. Dess,et al.  Measuring organizational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unit , 1984 .

[6]  W. Aulbur,et al.  Intellectual capital: Measurement effectiveness , 2004 .

[7]  I. Nonaka,et al.  The Concept of “Ba”: Building a Foundation for Knowledge Creation , 1998 .

[8]  Harvey Meyer,et al.  MANY HAPPY RETURNS , 1999 .

[9]  B. Lin,et al.  Assessing knowledge creation and intellectual capital in banking industry , 2010 .

[10]  P. Daugherty,et al.  The role of resource commitment and innovation in reverse logistics performance , 2005 .

[11]  Wendee Rosenau,et al.  RETURNABLE/REUSABLE LOGISTICAL PACKAGING: A CAPITAL BUDGETING INVESTMENT DECISION FRAMEWORK / , 1996 .

[12]  Marianne Jahre Household waste collection as a reverse channel , 1995 .

[13]  Eric P. Jack,et al.  Reverse logistics capabilities: antecedents and cost savings , 2010 .

[14]  T. Stank,et al.  21st Century Logistics: Making Supply chain Integration a Reality , 1999 .

[15]  Euthemia Stavrulaki,et al.  Aligning products with supply chain processes and strategy , 2010 .

[16]  Douglas M. Lambert,et al.  Measuring and Selling the Value of Logistics , 2000 .

[17]  Xenophon Koufteros,et al.  A paradigm for examining second-order factor models employing structural equation modeling , 2009 .

[18]  Erwin van der Laan,et al.  Quantitative models for reverse logistics: A review , 1997 .

[19]  J. Stock,et al.  MANY HAPPY (PRODUCT) RETURNS , 2002 .

[20]  Harley Krohmer,et al.  Strategic Consensus and Performance: The Role of Strategy Type and Market-Related Dynamism , 1999 .

[21]  P. Daugherty,et al.  Reverse logistics: superior performance through focused resource commitments to information technology , 2005 .

[22]  C. Carter,et al.  REVERSE LOGISTICS: A REVIEW OF THE LITERATURE AND FRAMEWORK FOR FUTURE INVESTIGATION , 1998 .

[23]  Alison M. Konrad,et al.  Formalized Hrm Structures: Coordinating Equal Employment Opportunity Or Concealing Organizational Practices? , 1995 .

[24]  J. Dutton,et al.  Keeping An Eye on the Mirror: Image and Identity In Organizational Adaptation , 1991 .

[25]  D. Flint,et al.  Exploring processes for customer value insights, supply chain learning and innovation: An international study , 2008 .

[26]  J. S. Long,et al.  Testing Structural Equation Models , 1993 .

[27]  Samir K. Srivastava,et al.  Managing product returns for reverse logistics , 2006 .

[28]  Eulogio Cordón-Pozo,et al.  Leadership and organizational Learning's Role on innovation and Performance: Lessons From Spain , 2007 .

[29]  Harold Krikke,et al.  Creating Value from Returns? The Impact of Product Life Cycle Management on Circular Supply Chains and Reverse , 2003 .

[30]  Keely L. Croxton,et al.  AN EVALUATION OF PROCESS‐ORIENTED SUPPLY CHAIN MANAGEMENT FRAMEWORKS , 2005 .

[31]  Arni Halldorsson,et al.  Logistics knowledge creation: reflections on content, context and processes , 2002 .

[32]  J. Scott Armstrong,et al.  Estimating nonresponse bias in mail surveys. , 1977 .

[33]  Marc Salomon,et al.  Strategic Issues in Product Recovery Management , 1995 .

[34]  R. Shankar,et al.  Productivity improvement of a computer hardware supply chain , 2005 .

[35]  P. Marlow,et al.  Knowledge management enablers in liner shipping , 2009 .

[36]  Stanley E. Fawcett,et al.  ENHANCING LOGISTICS PERFORMANCE TO IMPROVE THE COMPETITIVENESS OF MANUFACTURING ORGANIZATIONS , 1996 .

[37]  Scott J. Grawe Logistics innovation: a literature‐based conceptual framework , 2009 .

[38]  Dale S. Rogers,et al.  Differences between forward and reverse logistics in a retail environment , 2002 .

[39]  Sami Kara,et al.  Reverse logistics strategies for end‐of‐life products , 2008 .

[40]  Erik Hofmann,et al.  Linking corporate strategy and supply chain management , 2010 .

[41]  Ronald S. Tibben-Lembke,et al.  Going Backwards: Reverse Logistics Trends and Practices , 1999 .

[42]  Katarina Ćurko,et al.  A REVIEW OF BUSINESS INTELLIGENCE APPROACHES TO KEY BUSINESS FACTORS IN BANKING , 2007 .

[43]  I. Nonaka A Dynamic Theory of Organizational Knowledge Creation , 1994 .

[44]  Jay R. Galbraith,et al.  Strategy implementation : structure, systems, and process , 1986 .

[45]  Andrew C. Lyons,et al.  An analysis of third-party logistics performance and service provision , 2011 .

[46]  Jiuh-Biing Sheu,et al.  A REVERSE LOGISTICS COST MINIMIZATION MODEL FOR THE TREATMENT OF HAZARDOUS WASTES , 2002 .

[47]  P. M. Podsakoff,et al.  Self-Reports in Organizational Research: Problems and Prospects , 1986 .

[48]  Sérgio Fernando Mayerle,et al.  Designing minimum-cost recycling collection networks with required throughput , 2008 .

[49]  D. C. Whybark,et al.  From garbage to goods: Successful remanufacturing systems and skills , 2000 .

[50]  P. Daugherty,et al.  INFORMATION SUPPORT FOR REVERSE LOGISTICS: THE INFLUENCE OF RELATIONSHIP COMMITMENT , 2002 .

[51]  A. Hameri,et al.  Assessing the drivers of change for cross‐border supply chains , 2009 .

[52]  James C. Anderson,et al.  STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .

[53]  Robert Chia,et al.  From Knowledge-Creation to the Perfecting of Action: Tao, Basho and Pure Experience as the Ultimate Ground of Knowing , 2003 .

[54]  J. Stock Development and implementation of reverse logistics programs , 1998 .

[55]  Divesh Ojha,et al.  Logistical business continuity planning‐scale development and validation , 2009 .

[56]  G. Hofstede Motivation, leadership, and organization: Do American theories apply abroad? , 1980 .

[57]  Ola Johansson,et al.  The Impact of Control Strategies on the Management of Returnable Transport Items , 2010 .

[58]  I. Nonaka,et al.  How Japanese Companies Create the Dynamics of Innovation , 1995 .

[59]  Ake Tonanont,et al.  Performance Evaluation In Reverse Logistics With Data Envelopment Analysis , 2009 .

[60]  Jiuh-Biing Sheu,et al.  Bargaining framework for competitive green supply chains under governmental financial intervention , 2011 .

[61]  Aaron D. Arndt,et al.  Supply chain collaboration: what's happening? , 2005 .

[62]  Víctor J. García-Morales,et al.  The influence of CEO perceptions on the level of organizational learning: Single-loop and double-loop learning , 2009 .

[63]  Roger G. Schroeder,et al.  Operations Management , 2006 .