A Knowledge Management Success Model: An Extension of DeLone and McLean's IS Success Model

This paper describes a knowledge management system, KMS, Success Model that is based on the IS Success Model proposed by DeLone and McLean (1992) and modified by DeLone and McLean (2002). The KMS Success Model is derived through the identification of knowledge management, KM, constructs within the System Quality and Information Quality dimensions of the original success model. Additionally, the Perceived Benefit model from Thompson, Higgins, and Howell (1991) is added to the Intent to Use dimension to help predict voluntary usage of the KMS. The KM constructs were identified though a longitudinal study of a knowledge using organization. Additional studies looking at the use of knowledge management in projects were used for additional support for the constructs. Methods of operationalizing the constructs and implications for the design and implementation of KMS are also discussed.

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