Project Deliverable Report Deliverable nr D1 - Report on training needs and appropriation guideline per region and category

(for dissemination) The HANDOVER project acknowledges that training and learning are important means to encourage the implementation of handover models and tools. This deliverable describes the training needs analysis, which can be considered as the first step in the design and delivery of training in handover. The training needs analysis encompasses the examination of training content, training design and conditions and prerequisites that affect the transfer of training from the training site to the workplace. A literature study and 18 interviews with training specialists working in hospitals in Spain, Poland and The Netherlands were used to collect information concerning the training needs. The report provides practical guidelines in the form of quality indicators that can be applied for decisions on the content of the training, for selecting the most appropriate training design and for establishing favourable conditions that increase the effectiveness of the training. The report concludes with some remarks concerning the further development of the quality indicators and the training in handover.

[1]  J. Reason Human error: models and management , 2000, BMJ : British Medical Journal.

[2]  Cortino Sukotjo,et al.  Problem-based learning at the Harvard School of Dental Medicine: self-assessment of performance in postdoctoral training. , 2007, Journal of dental education.

[3]  L. Halasyamani,et al.  Transition of care for hospitalized elderly patients--development of a discharge checklist for hospitalists. , 2006, Journal of hospital medicine.

[4]  Allison Rossett,et al.  Job aids and performance support: the convergence of learning and work , 2006, Int. J. Learn. Technol..

[5]  Elwood F. Holton,et al.  Large-Scale Performance-Driven Training Needs Assessment , 2000 .

[6]  C. Grusenmeyer,et al.  Shared functional representation in cooperative tasks‐the example of shift changeover , 1995 .

[7]  Roughton Vj,et al.  The junior doctor handover: current practices and future expectations. , 1996 .

[8]  Andreas Fichtner,et al.  Six steps from head to hand: a simulator based transfer oriented psychological training to improve patient safety. , 2007, Resuscitation.

[9]  Timothy T. Baldwin,et al.  TRANSFER OF TRAINING: A REVIEW AND DIRECTIONS FOR FUTURE RESEARCH , 1988 .

[10]  D. Meltzer,et al.  A theoretical framework and competency-based approach to improving handoffs , 2008, Quality & Safety in Health Care.

[11]  Karin Bruce,et al.  The handover process and triage of ambulance-borne patients: the experiences of emergency nurses. , 2005, Nursing in critical care.

[12]  S. Billett Workplace mentors: demands and benefits , 2003 .

[13]  R. Wachter,et al.  Internal Bleeding: The Truth Behind America's Terrifying Epidemic of Medical Mistakes , 2004 .

[14]  A. Atwal Nurses' perceptions of discharge planning in acute health care: a case study in one British teaching hospital. , 2002, Journal of advanced nursing.

[15]  Les White,et al.  Handover — Enabling Learning in Communication for Safety (HELiCS): a report on achievements at two hospital sites , 2009, The Medical journal of Australia.

[16]  Jeffrey M. Zacks,et al.  Event structure in perception and conception. , 2001, Psychological bulletin.

[17]  P. Nandi,et al.  Undergraduate medical education: comparison of problem-based learning and conventional teaching. , 2000, Hong Kong medical journal = Xianggang yi xue za zhi.

[18]  Marcel van der Klink,et al.  Supervisory support as a major condition to enhance transfer , 2001 .

[19]  C. Eden,et al.  Making Strategy: The Journey of Strategic Management , 1998 .

[20]  Ronald L. Jacobs,et al.  Structured On-the-Job Training: Unleashing Employee Expertise in the Workplace. Berrett-Koehler Organizational Performance Series. , 1995 .

[21]  P Barach,et al.  Understanding the complexity of redesigning care around the clinical microsystem , 2006, Quality and Safety in Health Care.

[22]  Andrew Mishkin,et al.  BEST PRACTICES IN SHIFT HANDOVER COMMUNICATION: MARS EXPLORATION ROVER SURFACE OPERATIONS , 2005 .

[23]  K. A. Ericsson,et al.  The Influence of Experience and Deliberate Practice on the Development of Superior Expert Performance , 2006 .

[24]  David A Cook,et al.  Lack of interaction between sensing–intuitive learning styles and problem-first versus information-first instruction: a randomized crossover trial , 2009, Advances in health sciences education : theory and practice.

[25]  T. Takeshita,et al.  A cross-cultural survey of residents’ perceived barriers in questioning/challenging authority , 2006, Quality and Safety in Health Care.

[26]  A. Collins,et al.  Situated Cognition and the Culture of Learning , 1989 .

[27]  Richard M Frankel,et al.  Lost in Translation: Challenges and Opportunities in Physician-to-Physician Communication During Patient Handoffs , 2005, Academic medicine : journal of the Association of American Medical Colleges.

[28]  V. David Hopkin,et al.  The Measurement of the Air Traffic Controller , 1980 .

[29]  L. Kohn,et al.  To Err Is Human : Building a Safer Health System , 2007 .

[30]  John Seely Brown,et al.  Book Reviews : The Social Life of Information By John Seely Brown and Paul Duguid. Boston: Harvard Business School Press, 2000. 320 pages , 2000 .

[31]  E. Salas,et al.  The science of training: a decade of progress. , 2001, Annual review of psychology.

[32]  Susan V. White,et al.  Handoffs: Implications for Nurses , 2008 .

[33]  Peter Jarvis,et al.  Adult learning in the social context , 1987 .

[34]  G. Norman When will learning style go out of style? , 2009, Advances in health sciences education : theory and practice.

[35]  Michael X Cohen,et al.  Handoffs in Hospitals: A review of the literature on information exchange while transferring patient responsibility or control , 2009 .

[36]  D. L. Simms,et al.  Normal Accidents: Living with High-Risk Technologies , 1986 .

[37]  Etienne Wenger,et al.  Situated Learning: Legitimate Peripheral Participation , 1991 .

[38]  Victoria J. Marsick Informal Strategic Learning in the Workplace , 2006 .

[39]  Rosemary Watts,et al.  Nurses' perceptions of discharge planning. , 2005, Nursing & health sciences.

[40]  David Boud Creating the space for reflection at work , 2006 .

[41]  K. Simpson Handling handoffs safely. , 2005, MCN. The American journal of maternal child nursing.

[42]  Yoonhee Park,et al.  A Proposed Conceptual Framework of Workplace Learning: Implications for Theory Development and Research in Human Resource Development , 2009 .

[43]  T. Gog,et al.  Uncovering Expertise-Related Differences in Troubleshooting Performance: Combining Eye Movement and Concurrent Verbal Protocol Data , 2005 .

[44]  D. Perkins Knowledge As Design , 1986 .

[45]  K. Shojania,et al.  Graduate Medical Education and Patient Safety: A Busyand Occasionally HazardousIntersection , 2006, Annals of Internal Medicine.

[46]  Robert O. Brinkerhoff,et al.  Partnerships for training transfer: Lessons from a corporate study , 1995 .

[47]  Mark S. Teachout,et al.  THE RELATIONSHIP BETWEEN WORK EXPERIENCE AND JOB PERFORMANCE: A CONCEPTUAL AND META‐ANALYTIC REVIEW , 1995 .

[48]  E. Patterson,et al.  Structuring flexibility: the potential good, bad and ugly in standardisation of handovers , 2008, Quality & Safety in Health Care.

[49]  Eric A. Surface,et al.  Assessing Training Needs: Do Work Experience and Capability Matter? , 2007 .

[50]  Peter J. Smith,et al.  Strategies for accommodating individuals' styles and preferences in flexible learning programmes , 2004, Br. J. Educ. Technol..

[51]  B. Nardi Studying context: a comparison of activity theory, situated action models, and distributed cognition , 1995 .

[52]  C. Heaven,et al.  Transfer of communication skills training from workshop to workplace: the impact of clinical supervision. , 2006, Patient education and counseling.

[53]  W. Penney,et al.  Challenging the handover : recommendations for research and practice , 2001 .

[54]  J. Beaubien,et al.  Medical Team Training Programs in Health Care , 2005 .

[55]  Jeffrey M. Zacks,et al.  Perceiving, remembering, and communicating structure in events. , 2001, Journal of experimental psychology. General.

[56]  V. Arora,et al.  A model for building a standardized hand-off protocol. , 2006, Joint Commission journal on quality and patient safety.

[57]  Donald L. Kirkpatrick,et al.  Evaluating Training Programs : The Four Levels , 2009 .

[58]  Rob F. Poell,et al.  Conceptualizing On-the-Job Learning Styles , 2005 .

[59]  David A K Watters,et al.  Electronic medical handover : towards safer medical care , 2022 .