A USER-CENTERED DESIGN OF PATIENT SAFETY EVENT REPORTING SYSTEMS

Usability is critical to the success of computerized system, yet it has received little attention in the field of patient safety event reporting. Failures in this regard may largely contribute to the low user acceptance and low-quality data that the reporting system currently confronted. In this project, we studied about three usability aspects of the system regarding the efficiency, effectiveness and user attitudes in an iterative process of system prototyping. With the involvement of user feedback and evaluations, the project identified and dealt with a number of usability problems that undermined the system acceptance and data quality.

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