Intellectual capital‐in‐action and value creation: A case study of knowledge transformations in an innovation project

Purpose – This paper investigates the inter‐relationships between different components of intellectual capital (IC) and value creation.Design/methodology/approach – A single in‐depth case‐study of an innovation project within an Australian financial services firm (“TransactCo”) is conducted.Findings – The actual IC inter‐relationships and transformations that occurred were different to those originally envisaged by organisational participants, and reflected choices about IC deployment and transformation. Considering IC‐in‐action, inter‐relationships between different IC elements and value creation were found to be pluralistic and temporally contingent.Research limitations/implications – The limitations of the paper are as follows: the use of a single case study design limits its generalisability; the empirical analyses was conducted at a project‐level and may not be transferable to other levels of analyses; and a narrow conception of value was utilised, grounded in economic value and shareholder value ter...

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