KPIs for Manufacturing Operations Management : driving the ISO22400 standard towards practical applicability

Abstract A set of key performance indicators (KPIs) for manufacturing operation management is introduced in the ISO 22400 standard. However, KPIs are only defined at a high abstraction level and this hampers the standard’s practical adoption. In this paper, a framework is introduced in order to solve this weakness. Starting from the analysis of the relevant measurements used in the KPIs’ formulas, a classification model is introduced defining three possible application scopes - work orders, work units and production orders - to analyze each basic element of the standard. As a result, the KPIs defined in the ISO 22400 standard are more precisely specified and, as a consequence, also suitable to be straightforwardly implemented in performance measurement systems.