The real business of it : how CIOs create and communicate business value

Chapter 1: Take the road to IT value Chapter 2: Start with how you think Chapter 3: Show value for money Chapter 4: Master the virtuous cycle Chapter 5: Find the sources of new value Chapter 6: Assess and select IT investments transparently Chapter 7: Fill the gaps in BPR, AD, and organizational change Chapter 8: Measure the value delivered Chapter 9: Master value beyond IT Chapter 10: Never forget what it's all about