Destination marketing: The use of technology since the millennium

Abstract This editorial presents an overview of studies contained in this special issue. Recognising that destination management and marketing remains a key field of academic study and as an issue of importance to the tourism industry. The collection of papers in this issue explore the rapid and expansive technological enhancement and innovations in destination management. Whilst not attempting to provide full coverage of emerging technologies, the issue has succeeded in identifying some key issues for future practice and research.

[1]  Stephen J. Page,et al.  Destination Marketing Organizations and destination marketing: a narrative analysis of the literature. , 2014 .

[2]  Judith Mair,et al.  Social Media in Destination Choice: Distinctive Electronic Word-of-Mouth Dimensions , 2013 .

[3]  Alex Priem,et al.  Innovation of tourism statistics through the use of new big data sources , 2014 .

[4]  Ulrike Gretzel,et al.  Tourism Managers’ Adoption of Marketing Decision Support Systems , 2000 .

[5]  Efpraxia D. Zamani,et al.  Enhancing the Tourism Experience through Mobile Augmented Reality: Challenges and Prospects , 2012 .

[6]  P. Tierney Internet-Based Evaluation of Tourism Web Site Effectiveness: Methodological Issues and Survey Results , 2000 .

[7]  Dimitrios Buhalis,et al.  Conceptualising technology enhanced destination experiences , 2012 .

[8]  R. Law,et al.  INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007 , 2009 .

[9]  Fabio Bruno,et al.  From 3D reconstruction to virtual reality: A complete methodology for digital archaeological exhibition , 2010 .

[10]  D. Fesenmaier,et al.  Identifying the Success Factors of Web-Based Marketing Strategy: An Investigation of Convention and Visitors Bureaus in the United States , 2006 .

[11]  R. Bagozzi,et al.  Trying to prosume: toward a theory of consumers as co-creators of value , 2008 .

[12]  Maria Banyai,et al.  Evaluating Research Methods on Travel Blogs , 2012 .

[13]  Clark Hu,et al.  Mobile-mediated virtual experience in tourism: Concept, typology and applications , 2009 .

[14]  Dimitrios Buhalis,et al.  Smart Tourism Destinations , 2014, ENTER.

[15]  Svetlana Stepchenkova,et al.  Benchmarking CVB website performance: Spatial and structural patterns , 2010 .

[16]  Te-Wei Wang,et al.  A comparison of the official tourism website of five east tourism destinations , 2014, J. Inf. Technol. Tour..

[17]  Chinintorn Nakhata,et al.  The Impact of Electronic Word-of-Mouth on Customer Satisfaction , 2019, Journal of Marketing Theory and Practice.

[18]  J. R. Brent Ritchie,et al.  Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders' perspectives , 2010 .

[19]  Dan Wang,et al.  Going Mobile , 2015 .

[20]  Dimitrios Buhalis,et al.  Usability of Chinese Destination Management Organization Websites , 2008 .

[21]  Florian Zach,et al.  The role of geo-based technology in place experiences , 2012 .

[22]  R. Baggio,et al.  Social media and Tourism Destination: TripAdvisor Case Study , 2008 .

[23]  Pramod Sharma,et al.  National Online Tourism Policy Initiatives for Australia , 2000 .

[24]  Alessandro Lovari,et al.  Social media tourism , 2012 .

[25]  Dimitrios Buhalis,et al.  Information Communication Technology Revolutionizing Tourism , 2005 .

[26]  Chris Cooper,et al.  Knowledge management and tourism. , 2004 .

[27]  Andrew Lepp,et al.  Image and perceived risk: A study of Uganda and its official tourism website , 2011 .

[28]  Soyoung Boo,et al.  Factors Influencing the Usability of Mobile Destination Management Organization Websites , 2013 .

[29]  Bing Pan,et al.  The Effect of Online Information Search on Image Development , 2009 .

[30]  S. Pike Destination Image Analysis: A Review of 142 Papers from 1973-2000 , 2002 .

[31]  S. Cole,et al.  Using Geographic Information System to Visualize Travel Patterns and Market Research Data , 2008 .

[32]  Mark M. Miller,et al.  In Search of Competitive Advantage in Caribbean Tourism Websites , 2007 .

[33]  A. Poon Tourism, Technology and Competitive Strategies , 1993 .

[34]  Detmar W. Straub,et al.  Critical themes in electronic commerce research: a meta-analysis , 2005, J. Inf. Technol..

[35]  Jean‐Michel Dewailly,et al.  Sustainable tourist space: From reality to virtual reality? , 1999 .

[36]  Pratibha A. Dabholkar,et al.  How to Improve Perceived Service Quality by Increasing Customer Participation , 2015 .

[37]  The Use of Web 2.0 as a Marketing Tool by European Convention Bureaux , 2014 .

[38]  Steve Benson,et al.  Information Systems: A Business Approach , 2008 .

[39]  Oliver Schilke,et al.  Strategic development of business models: Implications of the web 2.0 for creating value on the internet , 2010 .

[40]  Alastair M. Morrison,et al.  Destination image representation on the web : Content analysis of Macau travel related websites , 2007 .

[41]  Francisco Javier Díaz Pernas,et al.  Educational Tourism through a Virtual Reality Platform , 2013, VARE.

[42]  Wendell Bell,et al.  The Third Wave. , 1982 .

[43]  S. Volo Bloggers’ reported tourist experiences: Their utility as a tourism data source and their effect on prospective tourists , 2010 .

[44]  D. Weaver,et al.  Resident reactions to a tourism incident: Mapping a Maldivian Emoscape , 2012 .

[45]  Rolf Gerritsen,et al.  What do we know about social media in tourism? A review , 2014 .

[46]  Paul Williams,et al.  Virtual reality and tourism: fact or fantasy? , 1995 .

[47]  U. Gretzel,et al.  Searching for the Future: Challenges Faced by Destination Marketing Organizations , 2006 .

[48]  B. Mckercher,et al.  Hotel location and tourist activity in cities. , 2011 .

[49]  Doris Schmallegger,et al.  Blogs in tourism: Changing approaches to information exchange , 2008 .

[50]  Pietro Beritelli,et al.  2014 St. Gallen Consensus on destination management , 2013 .

[51]  Christine A. Vogt,et al.  A Structural Analysis of Destination Travel Intentions as a Function of Web Site Features , 2006 .

[52]  M. Fuchs,et al.  Big data analytics for knowledge generation in tourism destinations – A case from Sweden , 2014 .

[53]  Kent Grayson,et al.  The Intersecting Roles of Consumer and Producer: A Critical Perspective on Co-production, Co-creation and Prosumption , 2008 .

[54]  Rodolfo Baggio,et al.  A Websites Analysis of European Tourism Organizations , 2003 .

[55]  Joseph T. O'Leary,et al.  What does the consumer want from a DMO website? A study of US and Canadian tourists' perspectives. , 2007 .

[56]  Young A. Park,et al.  Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis , 2007 .

[57]  Bob McKercher,et al.  Understanding Tourist Movement Patterns in a Destination: A GIS Approach , 2006 .

[58]  U. Gretzel,et al.  Future eDestination Marketing , 2014 .

[59]  Anne-Mette Hjalager 100 Innovations That Transformed Tourism , 2015 .

[60]  Iis P. Tussyadiah,et al.  Mediating tourist experiences: access to places via shared videos. , 2009 .

[61]  B. Pan,et al.  A Framework of Search Engine Use for Travel Planning , 2011 .

[62]  I. Lai Traveler Acceptance of an App-Based Mobile Tour Guide , 2015 .

[63]  Andreas H. Zins,et al.  Destination websites' persuasiveness , 2009 .

[64]  Rob Law,et al.  Analyzing International Travelers' Profile with Self-Organizing Maps , 2010 .

[65]  Stefan Puehringer,et al.  A practitioner's report on blogs as a potential source of destination marketing intelligence , 2008 .

[66]  H. Hanan,et al.  Express marketing of tourism destinations using Instagram in social media networking , 2013 .

[67]  Xiang Li,et al.  China's “smart tourism destination” initiative: A taste of the service-dominant logic , 2013 .

[68]  Stephen L. Vargo,et al.  Service-dominant logic: reactions, reflections and refinements , 2006 .

[69]  Estela Marine-Roig,et al.  Tourism analytics with massive user-generated content: a case study of Barcelona. , 2015 .

[70]  S. J. Backman,et al.  Exploring the Implications of Virtual Reality Technology in Tourism Marketing: An Integrated Research Framework , 2016 .

[71]  Ulrike Gretzel,et al.  The role of information technology use in American convention and visitors bureaus , 2006 .

[72]  G. Ashworth,et al.  Rethinking place branding: Comprehensive brand development for cities and regions , 2015 .

[73]  R. Law,et al.  The Recent Asian Wave in Tourism Research: The Case of the Journal of Travel & Tourism Marketing , 2015 .

[74]  G. Ritzer,et al.  The Coming of Age of the Prosumer , 2012 .

[75]  U. Gretzel,et al.  Internet Technology Use by American Convention and Visitors Bureaus , 2003 .

[76]  D. Fesenmaier,et al.  Persuasive Design of Destination Web Sites: An Analysis of First Impression , 2008 .

[77]  Derek H. Alderman,et al.  Exploring the Virtual South: The Idea of a Distinctive Region on "The Web" , 2013 .

[78]  Angelo Presenza,et al.  The Use of Intelligence in Tourism Destination Management: An Emerging Role for DMOs , 2016 .

[79]  Tanvi Kothari,et al.  The Impact of a Marketing Information System: A Case Study of Smart-Baltimore , 2008, J. Inf. Technol. Tour..

[80]  Youcheng Wang Examining the Level of Sophistication and Success of Destination Marketing Systems , 2008 .

[81]  Daniel R. Fesenmaier,et al.  Preparing for the New Tourism Economy: The Use of the Internet and Intranet in American Convention and Visitor Bureaus , 2000, J. Inf. Technol. Tour..

[82]  P. Robinson The e-mediated (Google Earth) gaze: an observational and semiotic perspective , 2012 .

[83]  A. Susperregui,et al.  Enhancing Cultural Tourism experiences with Augmented Reality Technologies , 2005 .

[84]  Andreas H. Zins,et al.  Exploring Travel Information Search Behavior Beyond Common Frontiers , 2007, J. Inf. Technol. Tour..

[85]  A. Lew,et al.  Geography and Tourism Marketing: Topical and Disciplinary Perspectives , 2008 .

[86]  Matt Zwolenski,et al.  The Digital Universe , 2014, Journal of Telecommunications and the Digital Economy.

[87]  U. Gretzel,et al.  Semantic Representation of Tourism on the Internet , 2009 .

[88]  Xinran Y. Lehto,et al.  Gender differences in online travel information search: Implications for marketing communications on the internet , 2007 .

[89]  J. Liburd,et al.  Geographical Information and Landscape History in Tourism Communication in the Age of Web 2.0. The Case of the Salt River Bay National Park in St. Croix of the U.S. Virgin Islands , 2008 .

[90]  U. Gretzel,et al.  Role of social media in online travel information search , 2010 .

[91]  Dimitrios Buhalis,et al.  Smartphone Augmented Reality Applications for Tourism , 2012 .

[92]  D. Carson The `blogosphere' as a market research tool for tourism destinations: A case study of Australia's Northern Territory , 2008 .

[93]  Iis P. Tussyadiah,et al.  Marketing Places Through First‐Person Stories—an Analysis of Pennsylvania Roadtripper Blog , 2008 .

[94]  Youcheng Wang,et al.  Measuring the effectiveness of US official state tourism websites , 2011 .

[95]  Daniel A. Guttentag Virtual reality: Applications and implications for tourism , 2010 .

[96]  S. Beeton Swimming against the Tide-Integrating Marketing with Environmental Management Via Demarketing , 2003 .

[97]  Nikoletta-Theofania Siamagka,et al.  Do Marketers Use Visual Representations of Destinations That Tourists Value? Comparing Visitors’ Image of a Destination with Marketer-Controlled Images Online , 2013 .

[98]  Harald Pechlaner,et al.  Requirements for destination management organizations in destination governance: Understanding DMO success , 2014 .

[99]  L. Bourdeau,et al.  Is the World Heritage label used as a promotional argument for sustainable tourism , 2012 .

[100]  D. Pinder,et al.  Collaborative policymaking: Local Sustainable Projects , 2005 .

[101]  Dimitrios Buhalis,et al.  Destinations' Information Competition and Web Reputation , 2009, J. Inf. Technol. Tour..

[102]  Dimitrios Buhalis,et al.  Social media as a destination marketing tool: its use by national tourism organisations , 2013 .

[103]  Tom Chen,et al.  Design and implementation , 2006, IEEE Commun. Mag..

[104]  Kenneth F. Hyde Information processing and touring planning theory , 2008 .

[105]  Bing Pan,et al.  The long tail of destination image and online marketing , 2011 .

[106]  Harald Pechlaner,et al.  The Role of Information Technology in the Information Process for Cultural Products and Services in Tourism Destinations , 2001, J. Inf. Technol. Tour..

[107]  Dimitrios Buhalis,et al.  Digital Divide in Tourism , 2010 .

[108]  Kenneth R. Deans,et al.  Localizing Cultural Values on Tourism Destination Websites , 2015 .

[109]  Roger Cheong,et al.  The virtual threat to travel and tourism , 1995 .

[110]  Peter B. White,et al.  Home and away: Tourists in a Connected World , 2007 .

[111]  M. Lohmann,et al.  Future Challenges for Global Tourism , 2014 .

[112]  Rob Law,et al.  The Dynamics of Search Engine Marketing for Tourist Destinations , 2011 .

[113]  Tijana Rakić,et al.  Rethinking the consumption of places. , 2012 .

[114]  Alastair M. Morrison,et al.  East versus West: A comparison of online destination marketing in China and the USA , 2004 .

[115]  L. Pennington-Gray,et al.  The Role of Social Media in International Tourist’s Decision Making , 2015 .

[116]  M. Soteriades,et al.  Tourism destination marketing: approaches improving effectiveness and efficiency , 2012 .

[117]  P. Kotler The Prosumer Movement : a New Challenge For Marketers , 1986 .

[118]  Juline E. Mills,et al.  Staying Afloat in the Tropics , 2004 .

[119]  R. Law,et al.  Social Media in Tourism and Hospitality: A Literature Review , 2013 .

[120]  Ilenia Bregoli,et al.  Effects of DMO Coordination on Destination Brand Identity , 2013 .

[121]  Dimitrios Buhalis,et al.  Empirical Evaluation of Smartphone Augmented Reality Browsers in an Urban Tourism Destination Context , 2014, Int. J. Mob. Hum. Comput. Interact..

[122]  Thomas Raimbault,et al.  Big data: A new challenge for tourism , 2014, 2014 IEEE International Conference on Big Data (Big Data).

[123]  Alastair M. Morrison,et al.  Internet Marketing in Tourism in Asia: An Evaluation of the Performance of East Asian National Tourism Organization Websites , 2004 .

[124]  O. Jenkins Photography and travel brochures: The circle of representation , 2003 .

[125]  Heejun Kim,et al.  Language Representation in Search Engines of US State Tourism Websites , 2009, J. Inf. Technol. Tour..

[126]  Rob Law,et al.  Information Technology Publications in Leading Tourism Journals: A Study of 1985 to 2004 , 2007, J. Inf. Technol. Tour..

[127]  R. Elseidi,et al.  Electronic word of mouth effects on consumers ’ brand attitudes , brand image and purchase intention : an empirical study in Egypt , 2016 .

[128]  Anne Abt Take Today The Executive As Dropout , 2016 .

[129]  Cody Morris Paris Flashpackers: an emerging sub-culture? , 2012 .

[130]  Bing Pan,et al.  Predicting Hotel Demand Using Destination Marketing Organization’s Web Traffic Data , 2014 .

[131]  Michael Haldrup,et al.  Tourism, Performance and the Everyday: Consuming the Orient , 2009 .

[132]  B. Pan,et al.  Assessing the Visibility of Destination Marketing Organizations in Google: A Case Study of Convention and Visitor Bureau Websites in the United States , 2010 .

[133]  D. Fesenmaier,et al.  Representation of the Online Tourism Domain in Search Engines , 2008 .

[134]  Frank Go,et al.  Deconstruction Destination Image in the Information Age , 2003, J. Inf. Technol. Tour..

[135]  Francesca d’Angella Destination management and stakeholders ' collaboration in urban destinations , 2007 .

[136]  G. Ritzer,et al.  Production, Consumption, Prosumption , 2010 .

[137]  Dimitrios Buhalis,et al.  Overview of smartphone augmented reality applications for tourism. , 2012, ICIT 2012.

[138]  D. Fesenmaier,et al.  The Role of Smartphones in Mediating the Touristic Experience , 2012 .

[139]  Craig Standing,et al.  The Impact of the Internet in Travel and Tourism: A Research Review 2001–2010 , 2011 .

[140]  Mohammad Reza Jalilvand,et al.  The impact of electronic word of mouth on a tourism destination choice: Testing the theory of planned behavior (TBP) , 2012, Internet Res..

[141]  M. Jalilvand,et al.  Electronic Word of Mouth Effects on Tourists’ Attitudes Toward Islamic Destinations and Travel Intention: An Empirical Study in Iran , 2013 .

[142]  Chih-Chung Kao,et al.  Design and Implementation of a Tourism System Using Mobile Augmented Reality and GIS Technologies , 2014 .

[143]  Aida Valls,et al.  Official tourist destination websites: Hierarchical analysis and assessment with ELECTRE-III-H , 2015 .

[144]  S. Pike Tourism destination branding complexity , 2005 .

[145]  J. Rowley,et al.  Rethinking Strategic Place Branding in the Digital Age , 2015 .

[146]  A. Wenger Analysis of travel bloggers' characteristics and their communication about Austria as a tourism destination , 2008 .

[147]  Noam Shoval,et al.  Tracking tourists in the digital age , 2007 .

[148]  M. Peters,et al.  Innovation in Tourism , 2006 .

[149]  R. Law,et al.  Progress on information and communication technologies in hospitality and tourism , 2014 .

[150]  R. Law,et al.  Progress in information technology and tourism management: 20 years on and 10 years after the Internet - the state of eTourism research. , 2008 .

[151]  Chiew Ping Yew Hong Kong’s institutional incongruities and its tourism policy , 2015 .

[152]  J. Crotts,et al.  Travel Blogs and the Implications for Destination Marketing , 2007 .

[153]  Marsha D. Loda,et al.  Walking in Memphis: Testing One DMO’s Marketing Strategy to Millennials , 2010 .

[154]  A. Tjoa,et al.  Information and Communication Technologies in Tourism , 1996, Springer Vienna.

[155]  Rodolfo Baggio,et al.  Topological Analysis of a Tourism Destination Webspace: The Importance of Hyperlinks , 2009, J. Inf. Technol. Tour..

[156]  Jeffrey C. Hallo,et al.  GPS as a Method for Assessing Spatial and Temporal Use Distributions of Nature-Based Tourists , 2012 .

[157]  Bing Pan,et al.  Online information search: vacation planning process. , 2006 .

[158]  Alastair M. Morrison,et al.  Destination Marketing Organizations' Web Site Users and Nonusers: A Comparison of Actual Visits and Revisit Intentions , 2003, J. Inf. Technol. Tour..

[159]  Matthias Fuchs,et al.  E-Business Readiness, Intensity, and Impact: An Austrian Destination Management Organization Study , 2010 .

[160]  Chris Ryan,et al.  Using Chinese Travel Blogs to Examine Perceived Destination Image , 2015 .

[161]  Dimitrios Buhalis,et al.  Destination Management Systems: Criteria for Success - An Exploratory Research , 2000, J. Inf. Technol. Tour..

[162]  Ulrike Gretzel,et al.  Innovation in the Web Marketing Programs of American Convention and Visitor Bureaus , 2010, J. Inf. Technol. Tour..

[163]  A. P. Williams,et al.  Virtual reality: A new horizon for the tourism industry , 1995 .

[164]  P. Sheldon Tourism Information Technology , 1997 .

[165]  Ulrike Gretzel,et al.  Consumer generated content - trends and implications for branding. , 2006 .

[166]  Andrew Lipsman,et al.  The Power of “Like” , 2012, Journal of Advertising Research.

[167]  Dae-Young Kim,et al.  THE MODERATING EFFECT OF INDIVIDUAL AND ORGANIZATIONAL FACTORS ON INFORMATION TECHNOLOGY ACCEPTANCE: THE CASE OF U.S. CVBS' INTERNET MARKETING , 2009 .

[168]  M. Pedrana Location-based services and tourism: possible implications for destination† , 2014 .