An Exploratory Survey of the Structure and Components of Organizational Memory

This chapter uses the concepts of organizational memory (OM) and organizational learning to analyze social, practical and technical issues facing corporate memory utilization in the distributed organizational setting of Unit 2. It advances our understanding of how to conceptualize, map and therefore manage and use OM by using inductive analysis of qualitative data to develop a conceptual entity-relationship model. This model refines and specifies our understanding of the concept of OM and its constituent elements, providing a theoretically based and empirically validated description which can be used as a platform for designing solutions to facilitate knowledge sharing in distributed organizations.

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