THE RHETORICAL SITUATION FOR KNOWLEDGE SHARING OF BEST PRATICES IN CORPORATE ONLINE ENVIRONMENTS

This paper focuses on the situation to be addressed, when designing IT systems for Knowledge Workers that are expected to participate in both sharing and innovating work processes within a large corporation in communities of best practices. The work presented is based on: philosophical analysis, qualitative data from a global corporation and Web 2.0 design artifacts from the World Wide Web. It is argued that we may benefit from addressing the design a Knowledge Management Systems with rhetorical communications theory as an alternative way of prescribing designs that would make the users feel the need to communicate knowledge.

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