Training and Performance: The Mediating Role of Organizational Learning

Although there is a general recognition in the literature that training improves a firm's performance, empirical research does not always provide evidence to support this effect. One possible explanation is that training does not have a direct effect on performance but an indirect effect by improving other organizational outcomes. This paper suggests that organizational learning is one of those variables and that it mediates the relationship between training and performance and that the adoption of a learning-oriented training enhances performances through its positive effect on organizational learning. Using a sample of Spanish firms we obtain empirical evidence, which supports the view that this mediating effect is present.

[1]  F. Damanpour,et al.  Organizational innovation and performance: The problem of "organizational lag." , 1984 .

[2]  Dave Ulrich,et al.  High-impact learning: Building and diffusing learning capability , 1993 .

[3]  Paul Adrian Lengermann The benefits and costs of training: A comparison of formal company training, vendor training, outside seminars, and school‐based training , 1996 .

[4]  E Salas,et al.  To transfer or not to transfer? Investigating the combined effects of trainee characteristics, team leader support, and team climate. , 2001, The Journal of applied psychology.

[5]  H. Keskin Market Orientation, Learning Orientation and Innovation Capabilities in SMEs: An extended Model , 2006 .

[6]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[7]  John W. Slocum,et al.  Unlearning the organization , 1993 .

[8]  James C. Anderson,et al.  STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .

[9]  Jeffrey B. Arthur,et al.  Effects of human resource systems on manufacturing performance and turnover , 1994 .

[10]  Stanley F. Slater,et al.  Market oriented isn't enough : build a learning organization : commentary , 1994 .

[11]  Kurt Kraiger,et al.  Perspectives on Training and Development , 2003 .

[12]  Alvaro López-Cabrales,et al.  The contribution of core employees to organizational capabilities and efficiency , 2006 .

[13]  R. Grant Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal (17), pp. , 1996 .

[14]  Lalin Narayan Jha,et al.  Human Resources and the Resource Based View of the Firm , 2014 .

[15]  Daniel Jiménez Jiménez,et al.  Innovación, aprendizaje organizativo y resultados empresariales: un estudio empírico , 2006 .

[16]  John R. Hollenbeck,et al.  Bridging the gap between I/O research and HR practice: Improving team composition, team training, and team task design , 2004 .

[17]  John M. Barron,et al.  Do Workers Pay for On-The-Job Training? , 1999 .

[18]  Mark A. Huselid,et al.  The Impact of Human Resource Management Practices on Perceptions of Organizational Performance , 1996 .

[19]  M. Gordon,et al.  PUBLICATION RECORDS AND TENURE DECISIONS IN THE FIELD OF STRATEGIC MANAGEMENT , 1996 .

[20]  Angel Cabrera,et al.  Fostering knowledge sharing through people management practices , 2005 .

[21]  D. Buyens,et al.  Training, organizational strategy, and firm performance * , 2008 .

[22]  K. Henkens,et al.  Active ageing in Europe: the role of organisations , 2012 .

[23]  G. Huber Organizational Learning: The Contributing Processes and the Literatures , 1991 .

[24]  J. Mathieu,et al.  Performance implications of leader briefings and team-interaction training for team adaptation to novel environments. , 2000, The Journal of applied psychology.

[25]  Hamid Tohidi,et al.  Organizational learning measurement and the effect on firm innovation , 2012, J. Enterp. Inf. Manag..

[26]  M. Dodgson Organizational Learning: A Review of Some Literatures , 1993 .

[27]  N. Bontis Managing organizational knowledge by diagnosing intellectual capital : framing and advancing the state of the field , 2000 .

[28]  Chun Wei Choo,et al.  Innovation and knowledge creation: How are these concepts related? , 2006, Int. J. Inf. Manag..

[29]  B. Kogut,et al.  Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology , 1992 .

[30]  Garry A. Gelade,et al.  The Impact of Human Resource Management and Work Climate on Organizational Performance , 2003 .

[31]  Rolph E. Anderson,et al.  Multivariate Data Analysis with Readings , 1979 .

[32]  S. Bell,et al.  Salesperson learning, organizational learning, and retail store performance , 2010 .

[33]  野中 郁次郎,et al.  The knowledge-creating company , 2008 .

[34]  Andreas Ritter,et al.  Structural Equations With Latent Variables , 2016 .

[35]  G. Hult,et al.  Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination , 1998 .

[36]  Susana Pérez López,et al.  Human Resource Management as a Determining Factor in Organizational Learning , 2006 .

[37]  Richard Hung,et al.  An integrative model of organizational learning and social capital on effective knowledge transfer and perceived organizational performance , 2008 .

[38]  Mark A. Huselid The Impact of Human Resource Management Practices on Turnover, Productivity, and Corporate Financial Performance , 1995 .

[39]  Sandra E. Black,et al.  Human-Capital Investments and Productivity , 1996 .

[40]  M. Schonewille,et al.  Does training generally work , 2001 .

[41]  Gilbert A. Churchill A Paradigm for Developing Better Measures of Marketing Constructs , 1979 .

[42]  B. Byrne Structural equation modeling with EQS : basic concepts, applications, and programming , 2000 .

[43]  J. Barney,et al.  On becoming a strategic partner: The role of human resources in gaining competitive advantage , 1998 .

[44]  C. Collins,et al.  STRATEGIC HUMAN RESOURCE PRACTICES, TOP MANAGEMENT TEAM SOCIAL NETWORKS, AND FIRM PERFORMANCE: THE ROLE OF HUMAN RESOURCE PRACTICES IN CREATING ORGANIZATIONAL COMPETITIVE ADVANTAGE , 2003 .

[45]  Tzu-Shian Han,et al.  The relationship between high‐commitment HRM and knowledge‐sharing behavior and its mediators , 2011 .

[46]  Patrick M. Wright,et al.  The role of human resource practices in petro-chemical refinery performance , 1999 .

[47]  Cecilia Elena Rouse,et al.  The Effect of Workplace Education on Earnings, Turnover, and Job Performance , 1998, Journal of Labor Economics.

[48]  Raquel Sanz-Valle,et al.  Effects of training on business results1 , 2003 .

[49]  Cheryl Burke Jarvis,et al.  The problem of measurement model misspecification in behavioral and organizational research and some recommended solutions. , 2005, The Journal of applied psychology.

[50]  Pervaiz K. Ahmed,et al.  Cultures for continuous improvement and learning , 1999 .

[51]  Ayesha Farooq,et al.  An integrated scale for measuring an organizational learning system , 2010 .

[52]  Wynne W. Chin The partial least squares approach for structural equation modeling. , 1998 .

[53]  M. Frese,et al.  Effects of Human Capital and Long–Term Human Resources Development and Utilization on Employment Growth of Small–Scale Businesses: A Causal Analysis 1 , 2005 .

[54]  Ramón Valle Cabrera,et al.  Training practices and organisational learning capability: Relationship and implications , 2004 .

[55]  John Paul MacDuffie,et al.  Do U.S. Firms Invest Less in Human Resources?: Training in the World Auto Industry , 1995 .

[56]  Silvia Cantarello,et al.  Linking human resource management practices and customer satisfaction on product quality , 2012 .

[57]  R. Velada Training transfer: the mediating role of perception of learning , 2007 .

[58]  A. Langley,et al.  The Dynamics of Collective Leadership and Strategic Change in Pluralistic Organizations , 2001 .

[59]  Mohan Subramaniam,et al.  The Influence of Intellectual Capital on the Types of Innovative Capabilities , 2005 .

[60]  Joaquín Alegre,et al.  Measuring organisational learning capability among the workforce , 2007 .

[61]  Robert M. Morgan,et al.  The Role of Existing Knowledge in New Product Innovativeness and Performance , 2003, Decis. Sci..

[62]  Lindy Woodrow,et al.  Writing about Structural Equation Modelling , 2014 .

[63]  Robert E. Hoskisson,et al.  International Diversification: Effects on Innovation and Firm Performance in Product-Diversified Firms , 1997 .

[64]  J. J. M. García El capital humano , 2011 .

[65]  James M. Sinkula Market Information Processing and Organizational Learning , 1994 .

[66]  R. Sohi,et al.  IT competency and firm performance: is organizational learning a missing link? , 2003 .

[67]  J. Barney Firm Resources and Sustained Competitive Advantage , 1991 .

[68]  M. Aiken,et al.  The Organic Organization and Innovation , 1971 .

[69]  J. L. Pierce,et al.  Organization Structure, Individual Attitudes and Innovation , 1977 .

[70]  M. Mazzanti,et al.  Training and organisational innovations in a local industrial system: empirical evidence from Emilia‐Romagna , 2007 .

[71]  Robert D. Smith,et al.  Managing organizational knowledge as a strategic asset , 2001, J. Knowl. Manag..

[72]  Pilar Jerez-Gómez,et al.  Organizational learning capability: a proposal of measurement , 2005 .

[73]  Toby D. Wall,et al.  The romance of human resource management and business performance, and the case for big science , 2005 .

[74]  John C. Narver,et al.  Market Orientation and the Learning Organization , 1995 .

[75]  Dries Faems,et al.  The effect of individual HR domains on financial performance: evidence from Belgian small businesses , 2005 .

[76]  A. Panter,et al.  Writing about structural equation models. , 1995 .

[77]  S. Birley,et al.  Growth and performance contrasts between ‘types’ of small firms , 1990 .

[78]  Ken Kamoche,et al.  Human Resource Management and the Appropriation-Learning Perspective , 1998 .

[79]  Paul Ati ' Ewell TECHNOLOGY DIFFUSION AND ORGANIZATIONAL LEARNING: THE CASE OF BUSINESS COMPUTING* , 1992 .

[80]  David Guest,et al.  Human resource management: when research confronts theory , 2001 .

[81]  P. O'Connell,et al.  Does Training Generally Work? The Returns to in-Company Training , 1999, SSRN Electronic Journal.

[82]  E. Nevis,et al.  Understanding Organizations as Learning Systems , 1995 .

[83]  M. D. Dunnette Handbook of Industrial and Organizational Psychology , 2005 .

[84]  Ken Kamoche,et al.  Strategic human resource management within a resource-capability view of the firm , 1996 .

[85]  D. A. Kenny,et al.  The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. , 1986, Journal of personality and social psychology.

[86]  Gustavo Stubrich The Fifth Discipline: The Art and Practice of the Learning Organization , 1993 .

[87]  Roberto Luna-Arocas,et al.  A Matter of Learning: How Human Resources Affect Organizational Performance , 2010 .

[88]  Karl G. Jöreskog,et al.  Lisrel 8: User's Reference Guide , 1997 .

[89]  Petra De Saá-Pérez,et al.  The role of organizational culture and HRM on training success: evidence from the Canarian restaurant industry , 2012 .

[90]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[91]  J. Lawler,et al.  Organizational and HRM Strategies in Korea: Impact on Firm Performance in an Emerging Economy , 2000 .

[92]  David Lei,et al.  Management practices in learning organizations , 1992 .

[93]  D. Garvin Building a learning organization. , 1993, Harvard business review.

[94]  Dorothy Leonard-Barton,et al.  The Factory as a Learning Laboratory , 2000 .

[95]  Daniel H. Kim The Link between individual and organizational learning , 1997 .

[96]  E. Lawler,et al.  Empowering Service Employees , 1995 .

[97]  John Paul Macduffie Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry , 1995 .

[98]  J.P. Rooney,et al.  Customer satisfaction , 1994, Proceedings of Annual Reliability and Maintainability Symposium (RAMS).

[99]  Charles Harvey,et al.  To Come of Age: The Antecedents of Organizational Learning , 1999 .

[100]  G. Day The Capabilities of Market-Driven Organizations , 1994 .

[101]  M. Crossan,et al.  From Questions to Answers: Reviewing Organizational Learning Research , 2004 .

[102]  Chris W. Clegg,et al.  THE IMPACT OF HUMAN RESOURCE AND OPERATIONAL MANAGEMENT PRACTICES ON COMPANY PRODUCTIVITY: A LONGITUDINAL STUDY , 2008 .

[103]  C.-J. Chen,et al.  Strategic human resource practices and innovation performance: the mediating role of knowledge management capacity , 2009 .

[104]  Jesper B. Sørensen,et al.  Aging, Obsolescence, and Organizational Innovation , 2000 .

[105]  Wei Zheng,et al.  Organizational Learning , 2012 .

[106]  Gregory G. Dess,et al.  Measuring organizational performance in the absence of objective measures: The case of the privately-held firm and conglomerate business unit , 1984 .

[107]  Daphna F. Raskas,et al.  Multifunctional managerial development: A framework for evaluating the options , 1992 .

[108]  Alain Yee-Loong Chong,et al.  HRM practices and knowledge sharing: an empirical study , 2011 .

[109]  Frank Mueller,et al.  HUMAN RESOURCES AS STRATEGIC ASSETS: AN EVOLUTIONARY RESOURCE‐BASED THEORY* , 1996 .

[110]  Lee Di Milia,et al.  The relationship between multiple levels of learning practices and objective and subjective organizational financial performance , 2009 .

[111]  M. Smith,et al.  Training in Organizations , 1991 .

[112]  I. Edvardsson HRM and knowledge management , 2008 .

[113]  Marylène Gagné A model of knowledge‐sharing motivation , 2009 .

[114]  Peter R. Dickson,et al.  The Static and Dynamic Mechanics of Competition: A Comment on Hunt and Morgan's Comparative Advantage Theory , 1996 .

[115]  A. Bartel Productivity Gains from the Implementation of Employee Training Programs , 1991 .

[116]  Shimon Dolan,et al.  Business strategy, work processes and human resource training: are they congruent? , 2000 .

[117]  Celia Moore,et al.  A review and critique of research on training and organizational-level outcomes. , 2007 .

[118]  J. Hulland,et al.  Managing An Organizational Learning System By Aligning Stocks and Flows , 2002 .

[119]  R. Schroeder,et al.  The impact of human resource management practices on operational performance: recognizing country and industry differences , 2003 .

[120]  K. Kraiger,et al.  Benefits of training and development for individuals and teams, organizations, and society. , 2009, Annual review of psychology.

[121]  R. Richey,et al.  Exploring knowledge management to organizational performance outcomes in a transitional economy , 2009 .

[122]  M. Kiernan,et al.  The new strategic architecture: Learning to compete in the twenty-first century , 1993 .

[123]  R. Bagozzi,et al.  On the evaluation of structural equation models , 1988 .

[124]  David J. Storey,et al.  Exploring the link, among small firms, between management training and firm performance: a comparison between the UK and other OECD countries , 2004 .

[125]  Richard J. Klimoski,et al.  Handbook of psychology: Industrial and organizational psychology, Vol. 12. , 2003 .

[126]  Bih-Shiaw Jaw,et al.  Promoting organizational learning and self‐renewal in Taiwanese companies: The role of HRM , 2003 .

[127]  J. Kimberly,et al.  Organizational innovation: the influence of individual, organizational, and contextual factors on hospital adoption of technological and administrative innovations. , 1981, Academy of Management journal. Academy of Management.

[128]  B. Murray,et al.  Single‐site, results‐level evaluation of quality awareness training , 1997 .

[129]  Roderick E. White,et al.  An Organizational Learning Framework : From Intuition to Institution Author ( s ) : , 2007 .

[130]  Eric W. K. Tsang Organizational Learning and the Learning Organization: A Dichotomy Between Descriptive and Prescriptive Research , 1997 .