Human Factors Engineering and Human–Computer Interaction: Supporting User Performance and Experience

Clinical informatics systems should be designed to support the performance and experience of its users, allowing them to perform their tasks effectively, efficiently, and with the highest possible satisfaction. The disciplines of human factors engineering and human–computer interaction offer a set of models, practices, and principles for improving the design and usability of interactive systems. In this chapter, we describe models such as the TURF usability framework for electronic health records systems, practices such as user-centered design and testing, and principles such as user interface design heuristics. We cite additional resources for information, education, and tools to enhance performance and user experience. Lastly, we discuss relevant emerging trends such as team-based care, personal informatics, mobile computing, and big data visualization for learning health systems.

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