Simulation of Operation of an Integrated Information for Emergency Pre-Hospital Care in Rio de Janeiro Municipality

Abstract The health department of Rio de Janeiro has required a project to assess the service capacity of the emergency service, in view of the urban and natural disasters that are happening in many places, and large events that are about to happen in the city of Rio de Janeiro, as the Olympics in 2016. The objective of this work is to propose a system of information and coordination involving three agencies: the Operations Center of the GSE/SAMU, the Operations Center of the Municipality of Rio de Janeiro and the Internal regulation nucleus (NIR) of municipal hospitals. The model is based on the information flow, focusing on highly complex patients. The discrete event simulation is used to identify how the system responds to the increased demand. It is stated that the “use of information” is the key to improving overall system performance.