论文信息 - Caseadvisor: Supporting interactive problem solving and case base maintenance for help desk applications

Caseadvisor: Supporting interactive problem solving and case base maintenance for help desk applications

We present CASEADVISOR system for supporting help desk applications. CASEADVISOR improves existing case based reasoning systems on several fronts. Its decision forests help compress a large case base by allowing very similar cases to be merged together. Its maintenance ability allows cases to be compared and redundant cases weeded out. In this article we present the application area and characteristics of CASEADVISOR as well as some of its main advantages over the existing CBR systems.

Qiang Yang | Edward Kim | Kirsti Racine

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