Elevator sytem and method of controlling the same

PURPOSE: An elevator system and a control method thereof are provided to enable passengers to safely deal with an emergency situation by automatically connecting the passengers to a remote management center when an elevator is trouble. CONSTITUTION: A camera unit(270) receives image information of a passenger. A microphone receives voice information of the passenger. A display unit(275) outputs image information to the passenger. A speaker outputs the voice information to the passenger. The control unit transmits fault information, the image information, and the voice information through a communication unit and outputs the image information and the voice information through the display unit and the speaker if a fault determining unit determines a fault. A remote management center transmits an emergency guidance message to the communication unit in real time.