A life-cycle perspective of professionalism in services

[1]  Jack L. Walker.  The Diffusion of Innovations among the American States , 1969, American Political Science Review.

[2]  Michael A. Osborne,et al.  The future of employment: How susceptible are jobs to computerisation? , 2017 .

[3]  D. J. Merritt.  What Happened to the Class of 2010? Empirical Evidence of Structural Change in the Legal Profession , 2016 .

[4]  Ray Bert.  Book Review: Rise of the Robots: Technology and the Threat of a Jobless Future , by Martin Ford. New York City: Basic Books, 2015 , 2015 .

[5]  Martin Ford,et al.  Rise of the robots : technology and the threat of a jobless future , 2015 .

[6]  Vikram Bhakoo,et al.  The iron cage exposed: Institutional pressures and heterogeneity across the healthcare supply chain , 2013 .

[7]  R. Cimasi.  Background and the Path to ACOs , 2013 .

[8]  Richard E. Susskind,et al.  Tomorrow's Lawyers: An Introduction to Your Future , 2013 .

[9]  E. Hultink,et al.  New Service Development: An Analysis of 27 Years of Research , 2012 .

[10]  Lorin M. Hitt,et al.  Learning by customers as co-producers in financial services: An empirical study of the effects of learning channels and customer characteristics , 2012 .

[11]  Sylwia Męcfal.  Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 2009 , 2012 .

[12]  Erik Brynjolfsson,et al.  Winning the Race With Ever-Smarter Machines , 2012 .

[13]  Michael Lewis,et al.  How different is professional service operations management , 2012 .

[14]  Bradley R. Staats,et al.  Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance , 2011 .

[15]  Miriam Wilhelm,et al.  Managing coopetition through horizontal supply chain relations: Linking dyadic and network levels of analysis , 2011 .

[16]  Corey M. Angst,et al.  Doctors’ orders––If they’re electronic, do they improve patient satisfaction? A complements/substitutes perspective , 2011 .

[17]  Erik Brynjolfsson,et al.  Race against the machine : how the digital revolution is accelerating innovation, driving productivity, and irreversibly transforming employment and the economy , 2011 .

[18]  Uday S. Karmarkar,et al.  Contracting for Collaborative Services , 2008, Manag. Sci..

[19]  Andrew von Nordenflycht.  What Is a Professional Service Firm? Toward a Theory and Taxonomy of Knowledge-Intensive Firms , 2010 .

[20]  Mohan V. Tatikonda,et al.  Dynamic capabilities through continuous improvement infrastructure , 2009 .

[21]  Aleda V. Roth,et al.  A Resource‐Process Framework of New Service Development , 2007 .

[22]  A. Roth,et al.  INSIGHTS INTO SERVICE OPERATIONS MANAGEMENT: A RESEARCH AGENDA , 2003 .

[23]  Robert H. Hayes,et al.  CHALLENGES POSED TO OPERATIONS MANAGEMENT BY THE “NEW ECONOMY” , 2009 .

[24]  A. Powell,et al.  Sexual assault and adults with a disability: Enabling recognition, disclosure and a just response , 2008 .

[25]  J. C. Goodale,et al.  Influence factors for operational control and compensation in professional service firms , 2008 .

[26]  Joy M. Field,et al.  Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design , 2008 .

[27]  Julie M Donohue,et al.  A decade of direct-to-consumer advertising of prescription drugs. , 2007, The New England journal of medicine.

[28]  H. Gardner,et al.  Knowledge-Based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms , 2007 .

[29]  Rhonda R. Lummus,et al.  The role of APICS in professionalizing operations management , 2007 .

[30]  Kathleen M. Eisenhardt,et al.  Theory Building From Cases: Opportunities And Challenges , 2007 .

[31]  F. Frei,et al.  Breaking the trade-off between efficiency and service. , 2006, Harvard business review.

[32]  Kirk R. Karwan,et al.  Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV , 2006 .

[33]  N. Nohria,et al.  Are leaders portable? , 2006, Harvard business review.

[34]  Christopher S Kim,et al.  Lean health care: what can hospitals learn from a world-class automaker? , 2006, Journal of hospital medicine.

[35]  Roger W. Schmenner,et al.  Service Businesses and Productivity , 2004, Decis. Sci..

[36]  Clayton M. Christensen,et al.  Cheaper, Faster, Easier: Disruption in the Service Sector , 2004 .

[37]  Chrysanthos Dellarocas,et al.  The Digitization of Word-of-Mouth: Promise and Challenges of Online Feedback Mechanisms , 2003, Manag. Sci..

[38]  Elliot Bendoly,et al.  Theory and support for process frameworks of knowledge discovery and data mining from ERP systems , 2003, Inf. Manag..

[39]  Elliot Bendoly,et al.  Enterprise resource planning: Developments and directions for operations management research , 2003, Eur. J. Oper. Res..

[40]  E. Rogers,et al.  Diffusion of innovations , 1964, Encyclopedia of Sport Management.

[41]  R. Greenwood,et al.  Theorizing Change: The Role of Professional Associations in the Transformation of Institutionalized Fields , 2002 .

[42]  Atul A. Gawande,et al.  Complications: A Surgeon's Notes on an Imperfect Science , 2002 .

[43]  Roy Suddaby,et al.  Colonizing Knowledge: Commodification as a Dynamic of Jurisdictional Expansion in Professional Service Firms , 2001 .

[44]  Tonya Boone,et al.  The effect of information technology on learning in professional service organizations , 2001 .

[45]  A. Nerkar,et al.  Beyond local search: boundary‐spanning, exploration, and impact in the optical disk industry , 2001 .

[46]  M. Hitt,et al.  Direct and Moderating Effects of Human Capital on Strategy and Performance in Professional Service Firms: A Resource-Based Perspective , 2001 .

[47]  Aleda V. Roth,et al.  Antecedents of New Service Development Effectiveness , 2000 .

[48]  R. B. Chase,et al.  A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design , 2000 .

[49]  Morten T. Hansen,et al.  What's your strategy for managing knowledge? , 1999, Harvard business review.

[50]  R. Schmenner,et al.  On theory in operations management , 1998 .

[51]  Charles H. Fine.  Clockspeed: Winning Industry Control In The Age Of Temporary Advantage , 1998 .

[52]  Stephen S. Tax,et al.  Designing and implementing new services: The challenges of integrating service systems , 1997 .

[53]  Janelle Heineke,et al.  Mastering the quality staircase, step by step , 1997 .

[54]  Karen Locke,et al.  Composing Qualitative Research , 1997 .

[55]  D. Maister.  Managing the Professional Service Firm , 1997 .

[56]  R. Grant.  Toward a Knowledge-Based Theory of the Firm,” Strategic Management Journal (17), pp. , 1996 .

[57]  R. Grant,et al.  Environments: Organizational Capability as Knowledge Integration , 2022 .

[58]  R. Greenwood,et al.  Change as an Underlying Theme in Professional Service Organizations: An Introduction , 1996 .

[59]  B. Edvardsson,et al.  Key Concepts for New Service Development , 1996 .

[60]  J. B. Quinn,et al.  Managing professional intellect: making the most of the best. , 1996, Harvard business review.

[61]  F. Blackler.  Knowledge, Knowledge Work and Organizations: An Overview and Interpretation , 1995 .

[62]  S. Newell,et al.  The Role of Professional Associations in Technology Diffusion , 1995 .

[63]  A. V. D. Ven,et al.  Explaining Development and Change in Organizations , 1995 .

[64]  I. Nonaka.  A Dynamic Theory of Organizational Knowledge Creation , 1994 .

[65]  Louis A. Lefebvre,et al.  Technology and the creation of value in services: a conceptual model , 1993 .

[66]  David M. McCutcheon,et al.  Conducting case study research in operations management , 1993 .

[67]  Margaret A. Peteraf.  The cornerstones of competitive advantage: A resource‐based view , 1993 .

[68]  Jean Harvey,et al.  The Operations Management Challenge in the Delivery of Complex Human Services , 1992 .

[69]  R. Grant.  The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation , 1991 .

[70]  J. March.  Exploration and exploitation in organizational learning , 1991, STUDI ORGANIZZATIVI.

[71]  W. Wiegand.  : The System of Professions: An Essay on the Division of Expert Labor , 1990 .

[72]  D M Eddy,et al.  Practice policies: where do they come from? , 1990, JAMA.

[73]  K. Weick.  Theory Construction as Disciplined Imagination , 1989 .

[74]  R. Schmenner.  How can service businesses survive and prosper? , 1986, Sloan management review.

[75]  R. Yin.  Case Study Research: Design and Methods , 1984 .

[76]  C. Lovelock.  Classifying Services to Gain Strategic Marketing Insights , 1983 .

[77]  George S. Day,et al.  The Product Life Cycle: Analysis and Applications Issues , 1981 .

[78]  M. Patton.  Qualitative research and evaluation methods , 1980 .

[79]  Eliot Freidson,et al.  Professional Dominance: The Social Structure of Medical Care , 1971 .

[80]  P. Drucker.  The Age of Discontinuity: Guidelines to Our Changing Society , 1969 .

[81]  E. Mansfield.  Industrial research and technological innovation , 1968 .

[82]  Edwin Mansfield,et al.  Industrial Research and Technological Innovation: An Econometric Analysis , 1968 .

[83]  T. Levitt.  EXPLOIT THE PRODUCT LIFE CYCLE , 1965 .

[84]  Alfred D. Chandler.  Strategy and Structure: Chapters in the History of the Industrial Enterprise , 1962 .

[85]  William J. Goode,et al.  Community Within a Community: The Professions , 1957 .