How to Enhance Intergenerational Communication? The Influence of Family Orientation and Generation When Using Social Robots as an Intermediary

Adopting social robots as intermediaries to help adult children to communicate with elderly parents is a good approach to enhance intergenerational communication. This research aims to analyze the influence of family orientation and the generation of a social robot on learning outcome of conflict issues in dialogue, perceived sociability, and trust with social robots, and the social presence of adult children. The results show that social robots of in-family have better performance than those of out-family in terms of perceived sociability and trust. Elderly parents prefer to communicate family problems with in-family robots that can be considered as family members. Moreover, social robots of older-generation have better performance than those of younger-generation in terms of perceived sociability and trust, and they also improve the learning outcome of conflict issues. However, designing younger-generation robots can improve the social presence of adult children.

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