CITIZEN CENTRIC RURAL E-GOVERNANCE FOR DEVELOPMENT IN INDIA : AN ARCHITECTURE BASED APPROACH

E-governance has become a national agenda for most of the countries. The primary goal is to render effective services to citizens transparently with optimized efficiency so that citizens would increasingly prefer to interact with the system with trust and respect. Good results of e-governance systems notwithstanding, such projects are not free from challenges in many countries. In Indian context, this challenge is prevalent because of various issues including digital divides, supply driven approaches of the government systems and inadequate inclusion of developmental perspectives. Though results of e-governance projects are quite encouraging in pilot phases in India, these projects deliver unsatisfactory results during scale up. This provides a scope to appreciate underpinnings of e-governance strategies. In this paper, it is posited that citizen participation with developmental perspectives would lead to better citizen centric services and would also provide scope for demand driven growth of e-governance services. In order to assess the suitability of the e-governance projects nationally for scale up, architectures and technology adoption and acceptance model are considered relevant in this paper to present an evaluation model. Through this evaluation model, a case of national e-governance plan is discussed to appreciate the relevance of providing citizen-centered e-governance services.

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