Application of Knowledge-Based Technology in Executive Information Systems

We showed in Chapter 9 that as the rapidly growing frontier of computer-based information systems (CBISs) for managerial use, executive information systems (EISs) have satisfied the information needs of executives better than earlier attempts did. However, many problems still exist. While most of the conventional EISs provide executives with easy access to business performance data, they are not as helpful in supporting the executive’s decision analysis process. This chapter discusses the integration of decision support capability into EIS, together with ES (expert system) and KBS (knowledge-based system) technology. Based on a review and comparative analysis of CBISs, the concept of an intelligent executive support system (IESS) is defined and discussed, following the analysis of Liu and Savolainen (1994). A conceptual framework for an IESS is presented and an IESS architecture is constructed.

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