Enterprise Social Systems: The What, the Why, and the How

Enterprise Social Systems (ESSs) are aimed at assisting the social collaboration across the organization and hence enhancing its productivity and business outcomes. Nevertheless, current ESS products do not actually fully meet these expectations. This paper thus develops a deeper understanding of the concept of ESS in the workplace starting from the characterization of social and collaboration tools. We evaluate current ESS products in accordance with a new typology of these tools. While highlighting some design issues, we conceptualize two scenarios for future ESSs: merging all of the coordination functionalities within a single ESS tool, or on the contrary spreading ESS's features within existing tools.

[1]  Petra Schubert,et al.  Enterprise 2.0 Research: Meeting the Challenges of Practice , 2013, Bled eConference.

[2]  Roland Diehl,et al.  Change factors in Enterprise 2.0 initiatives: Can we learn from ERP? , 2013, Electronic Markets.

[3]  Danah Boyd,et al.  Social network sites: definition, history, and scholarship , 2007, IEEE Engineering Management Review.

[4]  Silvio Romero de Lemos Meira,et al.  Moving towards "Relationship-Aware" Applications and Services: A Social Machine-Oriented Approach , 2013, 2013 17th IEEE International Enterprise Distributed Object Computing Conference Workshops.

[5]  Song Guo,et al.  The Web of Things: A Survey (Invited Paper) , 2011, J. Commun..

[6]  M. N. Doja,et al.  Online social network architecture-A push towards users' accountability , 2013, 2013 3rd IEEE International Advance Computing Conference (IACC).

[7]  Gary Ades,et al.  Fundamentals of Organizational Structure Irrespective of Industry , 2016 .

[8]  Andrew McAfee,et al.  Enterprise 2.0: the dawn of emergent collaboration , 2006, IEEE Engineering Management Review.

[9]  W. Keith Edwards,et al.  A Bridging Framework for Universal Interoperability in Pervasive Systems , 2006, 26th IEEE International Conference on Distributed Computing Systems (ICDCS'06).

[10]  Beth A. Bechky,et al.  10 Coordination in Organizations: An Integrative Perspective , 2009 .

[11]  Tim O'Reilly,et al.  What is Web 2.0: Design Patterns and Business Models for the Next Generation of Software , 2007 .

[12]  J. H. Erik Andriessen,et al.  Working with Groupware , 2002, Computer Supported Cooperative Work.

[13]  Krishna Kishore Dhara,et al.  Reconsidering Social Networks for Enterprise Communication Services , 2010, 2010 IEEE Global Telecommunications Conference GLOBECOM 2010.

[14]  Zakaria Maamar,et al.  An Architecture and Guiding Framework for the Social Enterprise , 2015, IEEE Internet Computing.

[15]  Robert Johansen,et al.  Groupware: Computer Support for Business Teams , 1988 .

[16]  Vinay Kulkarni,et al.  Next Wave of Servicing Enterprise IT Needs , 2013, 2013 IEEE 15th Conference on Business Informatics.

[17]  John T. Gourville,et al.  Eager sellers and stony buyers: understanding the psychology of new-product adoption. , 2006, Harvard business review.

[18]  Stephen J. Andriole,et al.  Business impact of Web 2.0 technologies , 2010, Commun. ACM.

[19]  Colin Elman.  Explanatory Typologies in Qualitative Studies of International Politics , 2005, International Organization.

[20]  Fred D. Davis.  User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts , 1993, Int. J. Man Mach. Stud..

[21]  Zixue Cheng,et al.  The Web of Things: A Survey (Invited Paper) , 2011, J. Commun..

[22]  Paul M. Leonardi,et al.  Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations , 2013, J. Comput. Mediat. Commun..

[23]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[24]  Mara Nikolaidou,et al.  Collaborative management of applications in enterprise social networks , 2014, 2014 IEEE Eighth International Conference on Research Challenges in Information Science (RCIS).

[25]  Steven E. Poltrock,et al.  Computer-Supported Cooperative Work , 2014, Computing Handbook, 3rd ed..

[26]  Erwin Fielt,et al.  Enterprise Social Networks: A Business Model Perspective , 2013, ACIS.

[27]  Liu Wanjun,et al.  The applied research of cloud computing platform architecture in the E-Learning area , 2010, 2010 The 2nd International Conference on Computer and Automation Engineering (ICCAE).

[28]  Michael Warner,et al.  Best practices for enterprise social software adoption , 2013, CHI Extended Abstracts.

[29]  A. Kaplan,et al.  Users of the world, unite! The challenges and opportunities of Social Media , 2010 .

[30]  Willem J. Heiser,et al.  Similarity coefficients for binary data : properties of coefficients, coefficient matrices, multi-way metrics and multivariate coefficients , 2003 .

[31]  Mikhail Komarov,et al.  Increasing the Adoption of Social Collaboration Software , 2014, 2014 IEEE 16th Conference on Business Informatics.

[32]  Anne-Marie Kermarrec,et al.  The many faces of publish/subscribe , 2003, CSUR.