Shedding light on TQM: some research findings

The aim of this short contribution is to analyze the process of dissemination of the Total Quality Management paradigm. For that purpose, the evolution of the citation of some of the most prominent models, techniques and tools associated to the Total Quality Management paradigm in both the academic journals and in the general internet community is analyzed. In the analysis that have been carried out it is observed that the diffusion of the TQM paradigm could be close to its maturity if some indicators are taken into account.

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