Developing the integrated approach of Kano model and Failure Mode and Effect Analysis

The present study introduces revisions designed to develop the integration of the Kano model and Failure Mode and Effect Analysis (FMEA). Previous research in this area has frequently reported problems in the methodology for implementing FMEA, problems with interpreting its results and problems with the viewpoint for assessing potential errors. The present study offers an exploratory presentation of a more precise method for determining categories of requirements using requirement curves plotted on a graph. It also modifies the existing method for determining the Kano ‘k’ parameter for use in calculating the risk priority number (RPN). It also proposes an alternative method for assessing preventive actions based on the effort-to-effect ratio. The method was tested using a case study which confirmed that it calculates RPNs with greater precision.

[1]  Josip Mikulić,et al.  A critical review of techniques for classifying quality attributes in the Kano model , 2011 .

[2]  Nan Liu,et al.  Risk evaluation approaches in failure mode and effects analysis: A literature review , 2013, Expert Syst. Appl..

[3]  G. Tontini.  Integrating the Kano Model and QFD for Designing New Products , 2007 .

[4]  Keith Case,et al.  FAILURE MODES AND EFFECTS ANALYSIS THROUGH KNOWLEDGE MODELLING , 2004 .

[5]  B. H. Lee.  Using Bayes belief networks in industrial FMEA modeling and analysis , 2001, Annual Reliability and Maintainability Symposium. 2001 Proceedings. International Symposium on Product Quality and Integrity (Cat. No.01CH37179).

[6]  C.E. Pelaez,et al.  Applying fuzzy cognitive-maps knowledge-representation to failure modes effects analysis , 1995, Annual Reliability and Maintainability Symposium 1995 Proceedings.

[7]  Jiju Antony,et al.  Typology of Kano models: a critical review of literature and proposition of a revised model , 2013 .

[8]  Ching-Chow Yang,et al.  The refined Kano's model and its application , 2005 .

[9]  Anne Johannes Jan Braaksma,et al.  A quantitative method for Failure Mode and Effects Analysis , 2012 .

[10]  Nune Ravi Sankar,et al.  Modified approach for prioritization of failures in a system failure mode and effects analysis , 2001 .

[11]  Lars Witell,et al.  Classification of quality attributes , 2007 .

[12]  Arash Shahin,et al.  Development of the Kano model: A novel approach based on linear logarithmic transformation with a case study in an air travel agency , 2011 .

[13]  Ahmet Can Kutlu,et al.  Fuzzy failure modes and effects analysis by using fuzzy TOPSIS-based fuzzy AHP , 2012, Expert Syst. Appl..

[14]  Chiu-Chi Wei,et al.  FAILURE MODE AND EFFECTS ANALYSIS USING FUZZY METHOD AND GREY THEORY , 1999 .

[15]  Chiu-Chi Wei,et al.  Failure mode and effects analysis using grey theory , 2001 .

[16]  Anand Nair,et al.  Meta-analysis of the relationship between quality management practices and firm performance -- Implications for quality management theory development , 2006 .

[17]  Seung J. Rhee,et al.  Using cost based FMEA to enhance reliability and serviceability , 2003, Adv. Eng. Informatics.

[18]  Bo Bergman,et al.  On integrating Kano's model dynamics into QFD for multiple product design , 2010, Qual. Reliab. Eng. Int..

[19]  N. Kano,et al.  Attractive Quality and Must-Be Quality , 1984 .

[20]  S. M. Seyed Hosseini,et al.  Reprioritization of failures in a system failure mode and effects analysis by decision making trial and evaluation laboratory technique , 2006, Reliab. Eng. Syst. Saf..

[21]  Jian-Bo Yang,et al.  Failure mode and effects analysis using a group-based evidential reasoning approach , 2009, Comput. Oper. Res..

[22]  Dinesh Kumar,et al.  Systematic failure mode effect analysis (FMEA) using fuzzy linguistic modelling , 2005 .

[23]  Tomohiko Sakao,et al.  A QFD-centred design methodology for environmentally conscious product design , 2007 .

[24]  Shao-Bin Lin,et al.  A new Kano's evaluation sheet , 2011 .

[25]  A. P. Sant’Anna.  Probabilistic priority numbers for failure modes and effects analysis , 2012 .

[26]  K. Tan,et al.  Integrating Kano's model in the planning matrix of quality function deployment , 2000 .

[27]  Hu-Chen Liu,et al.  Failure mode and effects analysis using fuzzy evidential reasoning approach and grey theory , 2011, Expert Syst. Appl..

[28]  P. Schaefer,et al.  Using causal reasoning for automated failure modes and effects analysis (FMEA) , 1992, Annual Reliability and Maintainability Symposium 1992 Proceedings.

[29]  Zaifang Zhang,et al.  Risk prioritization in failure mode and effects analysis under uncertainty , 2011, Expert Syst. Appl..

[30]  Jan Marco Leimeister,et al.  Requirements Engineering for Product Service Systems , 2011, Bus. Inf. Syst. Eng..

[31]  Lars Nilsson-Witell,et al.  Dynamics of service attributes: a test of Kano's theory of attractive quality , 2005 .

[32]  Steven Kmenta,et al.  Scenario-Based Failure Modes and Effects Analysis Using Expected Cost , 2004 .

[33]  H. Brian Hwarng,et al.  Translating customers’ voices into operations requirements ‐ A QFD application in higher education , 2001 .

[34]  Jian-Bo Yang,et al.  Risk evaluation in failure mode and effects analysis using fuzzy weighted geometric mean , 2009, Expert Syst. Appl..

[35]  A. Shahin,et al.  Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements , 2017 .

[36]  Jin Wang,et al.  Modified failure mode and effects analysis using approximate reasoning , 2003, Reliab. Eng. Syst. Saf..

[37]  Peter Madzík,et al.  Increasing accuracy of the Kano model – a case study , 2018 .

[38]  Tongdan Jin,et al.  MULTIPLE FAILURE MODES ANALYSIS AND WEIGHTED RISK PRIORITY NUMBER EVALUATION IN FMEA , 2011 .

[39]  P. F. Frutuoso e Melo,et al.  A fuzzy data envelopment analysis approach for FMEA , 2005 .

[40]  Chun-Chih Chen,et al.  Integrating the Kano model into a robust design approach to enhance customer satisfaction with product design , 2008 .

[41]  Fiorenzo Franceschini,et al.  A new approach for evaluation of risk priorities of failure modes in FMEA , 2001 .

[42]  Rajeev Jain,et al.  Kano integrated robust design approach for aesthetical product design: a case study of a car profile , 2017, J. Intell. Manuf..

[43]  Mohamed Zairi,et al.  Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines , 2009 .

[44]  Paulo Augusto Cauchick Miguel,et al.  Failure mode and effects analysis (FMEA) in the context of risk management in new product development: A case study in an automotive company , 2008 .

[45]  Chee Peng Lim,et al.  Fuzzy FMEA with a guided rules reduction system for prioritization of failures , 2006 .

[46]  Arash Shahin,et al.  Integration of FMEA and the Kano model , 2004 .