Evaluation by Users of an Industrial Information System (XPPS) Based on the DeLone and McLean Model for IS Success

Abstract This paper proposes an ex post evaluation by users of an information system (IS) dedicated to the automotive industry (XPPS), which is based on the DeLone and McLean's information systems success model. The methodological approach is a mixed-methods case study: we started our research by performing an exploratory qualitative study at SEBN MA, that were used to contextualize our research model. This model was then tested through a quantitative study by adopting a hypothetico-deductive methodology and using data collected by questionnaire. An analysis of these data by the technique of structural equation modeling confirms that information quality plays a key role in increasing user satisfaction and intention to use of the system; the significance of the relationship between the quality of service and the use of the IS; the effect of both intention to use and use on individual impact and finally the positive influence of the individual impact on the organizational performance of XPPS. This article provides an empirical validation of the IS success model developed by DeLone and McLean in the automotive industry, a little investigated topic in the literature, and shows the managerial implications of using such a model.