Organizational Logistics Processes: A Literature Review and an Exploratory Investigation of International Multimodal Transport in Vietnam

In this paper, we review the extant literature pertaining to logistics processes within organizations. Determinants of the characteristics of logistics processes are identified and logistics processes of international multimodal transport companies in Vietnam are specifically explored. The paper offers unique insights into the logistics processes in service-based firms and explores the nuances of logistics in the setting of a developing country. In addition to providing a useful typology for practitioners and scholars to consider logistics functions, the paper draws upon case analysis to operationalize the typology.

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