论文信息 - Rules for Performing Steps in the Reference Process

Rules for Performing Steps in the Reference Process

The thirteen steps in the reference process are discussed in terms of objectives, facts, and rules for handling the facts. Rules for the steps in the reference process are then discussed in terms of today's mixed online and printed sources environment as well as in an online sources only environment.

Gerald Jahoda

[1] S T Waters. Answerman, the expert information specialist: an expert system for retrieval of information from library reference books , 1986 .

[2] Karen F. Smith. Robot at the Reference Desk , 1986 .