Intelligent Products to Support Closed-Loop Reverse Logistics

This paper aims to show that Intelligent Products may be used to facilitate closed-loop reverse logistics processes. An analysis of the actors and processes in reverse logistics processes is presented to identify requirements towards the characteristics of a technical concept suitable to support closed-loop reverse logistics processes. That Intelligent Products fulfill the requirements is shown by presenting use cases in selected application scenarios. A critical evaluation of the applicability of the results of the analysis of the actors and processes and their implications for the design of Intelligent Products concludes the contribution.

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