Case studies on disturbance registration for continuous improvement

States that companies are moving more and more towards becoming learning organizations. It is expected that in the future the ability to learn will be a core competence and an essential competitive element of successful companies. Today, more and more techniques are used to enable companies to learn, e.g. performance benchmarking, the facts and figures culture of TQM, etc. As a consequence registration tools are an essential step in the process of learning. Describes the authors’ experience with the development of models to register all kind of disturbances in production systems.