Issues and challenges in e-governance planning

The emergence of information and communication technology (ICT) has affected the functions and roles of governments. E-governance has been one of the main impacts of ICT. Many governments have realised the benefits of e-governance and have started offering their services through the internet. Based on a review of literature, this paper summarises the recent issues and challenges in e-governance development. The following key issues were identified and addressed: e-governance trends, e-governance evolution, e-governance usage, e-governance websites, e-government services, connectivity, e-governance readiness, citizen participation, e-governance technology, change management and funding. The following major challenges were identified: trust building in e-governance, ICT management, and privacy and security. Lessons from the analysis of issues and challenges are summarised. Research oriented managerial implications in the form of action plan are given.

[1]  Matthias Finger,et al.  From e-government to e-governance? Towards a model of e-governance , 2003 .

[2]  Dawn N. Jutla,et al.  E-Business Readiness: A Customer-Focused Framework , 2000 .

[3]  Soumitra Dutta and Bruno Lanvin and Fiona Paua.  Global Information Technology Report 2002-2003: Readiness for the Networked World , 2003 .

[4]  Alexander Kouzmin,et al.  Mapping Institutional Impacts of Lean Communication in Lean Agencies , 2000 .

[5]  Ziauddin Sardar,et al.  The future of democracy and human rights , 1996 .

[6]  Maeve McDonagh.  E-Government in Australia: the Challenge to Privacy of Personal Information , 2002, Int. J. Law Inf. Technol..

[7]  C. Toregas.  The Politics of E‐Gov: The Upcoming Struggle for Redefining Civic Engagement , 2001 .

[8]  Alexander Kouzmin,et al.  Information technology and development: creating ‘IT harems’, fostering new colonialism or solving ‘wicked’ policy problems? , 2000 .

[9]  Subhash C. Bhatnagar,et al.  Electronic Commerce in India: The Untapped Potential , 1997, Electron. Mark..

[10]  Sue E. Eckert,et al.  Global Electronic Commerce: A Policy Primer , 2000 .

[11]  A. Kakabadse,et al.  Reinventing the Democratic Governance Project through Information Technology? A Growing Agenda for Debate , 2003 .

[12]  Robert C. Nickerson.  Business and information systems , 1998 .

[13]  Eric Deakins,et al.  E‐government in New Zealand: the local authority perspective , 2002 .

[14]  Peter Bodorik,et al.  Supporting the e-business readiness of small and medium-sized enterprises: approaches and metrics , 2002, Internet Res..