Of Disobedience, Divinations, Monsters and Fumbling: Adopting a Self-Service System

This article reports on an interpretivist study of the adoption of a self-service-based human resources management system in a Canadian company. The study is based on the Information View of Organization framework. The main finding is that a moderate level of system adoption can be explained in part by several cognitive aspects: comparisons between the new applications and familiar systems, making sense of erratic behavior of user interface, cognitive transformation of HRMS into a symbol with multiple meanings, and perceived support for system use. The contribution of the study is that it enriches current understandings of system adopters.

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