Human computer interaction paradigm for business process task crowdsourcing

In conventional systems like the web-based systems, device-based systems, or desktop systems, the Human Computer Interaction (HCI) spectrum encompasses of user interaction methods, interaction modes, user interface design, etc. that strive to facilitate a user to seamlessly and intuitively interact with the system to accomplish his system goals. This spectrum usually considers aspects pertaining to bringing the user to initiate interaction with the system and retaining the user's interest to keep interacting with the system as an outcome of the usability/user experience that a user obtains while interacting with the system. In the context of crowdsourcing, these aspects have individual significance and not completely user experience based. Hence, it is essential to widen the spectrum of HCI for crowdsourcing to embrace these additional aspects explicitly and provide for a comprehensive HCI paradigm for crowdsourcing In this paper, the conceptualization and definition of HCI paradigm for crowdsourcing has been described. The application of every aspect of the proposed paradigm is illustrated with respect to crowdsourcing of a typical form digitization task. The defined aspects could also serve as HCI evaluation parameters for business process task crowdsourcing

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