A grounded theory analysis of modern web applications: knowledge, skills, and abilities for DevOps

Since 2009, DevOps, the combination of development and operation, has been adopted within organizations in industry, such as Netflix, Flickr, and Fotopedia. Configuration management tools have been used to support DevOps. However, in this paper we investigate which Knowledge, Skills, and Abilities (KSA) have been employed in developing and deploying modern web applications and how these KSAs support DevOps. By applying a qualitative analysis approach, namely grounded theory, to three web application development projects, we discover that the KSAs for both Software Development and IT Operator practitioners support the four perspectives of DevOps: collaboration culture, automation, measurement, and sharing.