Effects of blame on trust in human robot interaction

Trust in automation is a crucial ingredient for successful human robot interaction. Both human related and robot related factors influence the user's trust on the robot and it is challenging to characterize each of these factors and study how they affect human trust. In this study we try to understand how blame attribution after an error impacts user trust. Three different robot personalities were implemented, each assigning blame to either of the user, the robot itself, or the human-robot team. Our study results confirm that blame attribution impacts human trust in robots.

[1]  Pamela J. Hinds,et al.  Who Should I Blame? Effects of Autonomy and Transparency on Attributions in Human-Robot Interaction , 2006, ROMAN 2006 - The 15th IEEE International Symposium on Robot and Human Interactive Communication.

[2]  Raja Parasuraman,et al.  Humans and Automation: Use, Misuse, Disuse, Abuse , 1997, Hum. Factors.

[3]  Linda G. Pierce,et al.  The Perceived Utility of Human and Automated Aids in a Visual Detection Task , 2002, Hum. Factors.

[4]  S. Shyam Sundar,et al.  When the robot criticizes you… Self-serving bias in human-robot interaction , 2011, 2011 6th ACM/IEEE International Conference on Human-Robot Interaction (HRI).

[5]  Clifford Nass,et al.  Critic, compatriot, or chump?: Responses to robot blame attribution , 2010, 2010 5th ACM/IEEE International Conference on Human-Robot Interaction (HRI).

[6]  Holly A. Yanco,et al.  Impact of robot failures and feedback on real-time trust , 2013, 2013 8th ACM/IEEE International Conference on Human-Robot Interaction (HRI).

[7]  V. Groom,et al.  Critic, compatriot, or chump?: responses to robot blame attribution , 2010, HRI 2010.

[8]  John D. Lee,et al.  Trust, self-confidence, and operators' adaptation to automation , 1994, Int. J. Hum. Comput. Stud..

[9]  Angel P. del Pobil,et al.  The Effects of a Robot Instructor's Positive vs. Negative Feedbacks on Attraction and Acceptance towards the Robot in Classroom , 2011, ICSR.

[10]  Holly A. Yanco,et al.  Effects of changing reliability on trust of robot systems , 2012, 2012 7th ACM/IEEE International Conference on Human-Robot Interaction (HRI).

[11]  Holly A. Yanco,et al.  Robot confidence and trust alignment , 2013, 2013 8th ACM/IEEE International Conference on Human-Robot Interaction (HRI).