Perceived resistance, user resistance and managers' performance in the Malaysian port industry

Purpose – Using the extended task‐technology fit (TTF) model, this paper attempts to determine whether task‐technology fit, perceived resistance, user resistance and usage influence managers' performance.Design/methodology/approach – The study was conducted on 150 middle managers from various organisations in Malaysia's port industry.Findings – The structural equation modelling results reveal that task‐technology fit is significantly related to usage and perceived resistance, and that perceived resistance is a predictor of usage. Usage predicts performance, but not user resistance. There is no relationship between usage and user resistance, and vice versa.Research limitations/implications – The study focuses on Malaysia's port industry and concentrates only on the management perspective of intranet usage.Practical implications – The results provide insights into how the Malaysian port industry and other organisations of a similar structure could enhance their intranet usage.Originality/value – This study ...

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