The Contribution of TQM to Organizational Ambidexterity: The State of the Art and Promising Research Streams

The purpose of this chapter is to present the state of the art of research on the impact of TQM implementation on organizational ambidexterity. The widespread diffusion of TQM in organizations in all sectors and the already established importance of ambidextrous capability for achieving long-term competitiveness make understanding the connection between both fields a worthwhile objective. We underline the need to include in the analysis the broad and complex nature of TQM. Due to the interactions between its principles and practices, total quality management can act as a platform in creating an ambidextrous organizational context. We also underline the importance of clarity in research on the specific quality management approach, and of the treatment of the ambidexterity concept, which is subject to substantial variability both in relation to the type of ambidexterity selected, and because measurement and scales can differ widely. We conclude by highlighting the role of cultural change brought about by TQM for generating organizational ambidexterity as a future promising research stream.

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