Enabling and improving the use of mobile services: the role of user experience standards and interoperability

This special session Panel will present and discuss the importance and potentials of user experience, based on the insight and results achieved through recent standardization efforts in the European Telecommunication Standards Institute (ETSI), Technical Committee Human Factors (TC HF). The work was sponsored by the European Commission and the European Free Trade Association, under the eEurope 2005 action plan. The work focused on enabling and improving the use of mobile services through improved, more usable and consistent user education [8], mobile setup procedures [7] and an optimized user experience, applied to the user experience optimization and interoperability of the 3G/UMTS and mobile broadband environment [9].