Quality management practices of ISO vs non-ISO companies: a case of Indian industry

This empirical study is a first attempt to find the differences between ISO and non‐ISO organizations in India. Four areas of study include technology management, causes of poor quality, participation in the quality improvement programs and quality control techniques used. The results of this study indicate that statistically significant differences do exist between ISO and non‐ISO organizations under all the four categories specifically in training, using quality in the strategic planning, product design and team building.