论文信息 - Analysis of End User Satisfaction Level of “MyTelkomsel” Services in Indonesia using End User Computer Satisfaction Approach

Analysis of End User Satisfaction Level of “MyTelkomsel” Services in Indonesia using End User Computer Satisfaction Approach

This study uses an End User Computing Satisfaction (EVCS) model that emphasizes the dimensions of content, accuracy, format, timeliness, and ease of use. Research data obtained from questionnaires that have been given to 100 respondents. The researcher performed the data using multiple linear regression methods using software SPSS version 25. The results of this study showed that users of the MyTelkomsel application were satisfied with the information provided in a format that was easy to understand and clear, and easy to use.

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